TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities

• Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide.
• Conduct real-time monitoring of core KPIs—including sorting accuracy, lead-time fulfillment, and parcel damage rates—to identify anomalies and drive continuous improvement.
• Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process.
• Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.

Minimum Qualifications

• 3+ years of experience in quality management within the logistics or warehousing industry.
• Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail.
• Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.