TikTok Shop - Logistics Operations Manager

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in France.

**The candidate must hold the Capacité de Commissionnaire de Transport certificate in order to meet the local regulation. **

Responsibilities

• Overseeing the logistics operation in France, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day-to-day operations, track record of high performance and team improvement.

Minimum Qualifications

• Bachelor’s degree or higher, preferably with logistics transportation, or operations management background;
• At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 3PL management;
• Self-motivated and results-driven, analytical and data-driven.
• Fluent communication in French is required to communicate with merchants and vendors in France.
• Holder of Capacité de Commissionnaire de Transport Certificate

Preferred Qualifications

• Solid working experience in platform logistics within France, with deep understanding and working relationships with major courier companies;
• Fair understanding of e-commerce marketplace operation and governance policy;
• Able to do short-term business travel within Europe.