TikTok Shop - Logistics Experience Product Solution & Operation Manager

About the team

The Merchant Fulfillment Product team drives logistics product strategy and execution for the US e-commerce market. We partner with operations, engineering, and logistics providers to build solutions that improve merchant experience, boost user conversion, and continuously strengthen our fulfillment capabilities — powered by data and market insight.

Responsibilities

• Own the logistics product experience for our US e-commerce business; design end-to-end logistics product solutions and collaborate with operations, product, and engineering teams to drive execution and achieve business goals.
• Develop a deep understanding of US e-commerce logistics challenges; work with internal stakeholders and logistics partners to continuously innovate on business models and product solutions that improve user conversion and merchant experience.
• Conduct in-depth data analysis to identify business pain points and opportunities; drive continuous improvement of operational processes through data decomposition and metric-driven insights.
• Leverage market insights to develop product optimization proposals; collaborate with platform product and engineering teams to build and strengthen supply chain and logistics product capabilities.

Minimum Qualifications

• Bachelor's degree or above;
• 5+ years of experience in supply chain/logistics solution design or product operations, with familiarity with overseas markets and strong business acumen.
• Strong data and business analysis skills; adept at identifying problems and developing actionable solutions.
• Highly accountable, with strong communication, cross-functional collaboration, and ability to work in a fast-paced working environment.