The Customer Service Support II

eTeam UK

Location not stated
Staff / Principal
22 hours ago

22 hours ago

Pay Rate:	£14.36 - £18.45 - Hourly

Work Location:	GBR - LINCOLN - WITHAM ST HUGHS

Desired Start Date:	19/10/2026
End Date:	28/02/2027

Hrs/Wk:	37.50

The Customer Service Support II – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. Assist in updating internal stakeholders on order status and any issues. Support the generation of order related documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment. Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Minimum Qualifications High school diploma, secondary education level or equivalent Two years of related work experience. Customer facing - phone/ Teams Working knowledge of Microsoft package required
Comments for Suppliers:	Can start asap Customer facing - phone/ Teams Working knowledge of Microsoft package required Re Criminal Background check - Employment may commence prior to the completion of the criminal background check. However, continued employment is conditional upon a satisfactory result. If the criminal background check returns an unsatisfactory result, employment will be terminated with immediate effect.

The Customer Service Support II – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. Assist in updating internal stakeholders on order status and any issues. Support the generation of order related documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment. Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Minimum Qualifications High school diploma, secondary education level or equivalent Two years of related work experience.

Customer facing - phone/ Teams
Working knowledge of Microsoft package required

Comments for Suppliers:

Can start asap
Customer facing - phone/ Teams
Working knowledge of Microsoft package required

Re Criminal Background check - Employment may commence prior to the completion of the criminal background check. However, continued employment is conditional upon a satisfactory result. If the criminal background check returns an unsatisfactory result, employment will be terminated with immediate effect.

The Customer Service Support II · eTeam UK

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