TEMPORARY CLIENT FACILITATOR - IMPUESTOS

Metropolitan Family Service

Position Description

Position Title:          Bilingual Client Facilitator - Temporary

Reports To:              Lead Tax Site Coordinator III

Location:                 Impuestos Comunitarious

MFS Civic Office

                                 1700 NW Civic Dr. Suite 200

                                 Gresham, OR 97030

Dept/Program:        MFS CASH Oregon              FTE:16 - 30 hours per/week                                                                                                                                                                  Limited duration:

                                                                             January 2027 – April 2027

Status:                       Non-exempt

Created:                   October 2026                      Job Number: TBCFC1014

_______________________________________________________________________________

General Description:

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete.  They are intended as a general outline of the essential work responsibilities and qualifications of the position. 

This is a temporary, limited duration position, working from approximately January 13, 2027 and ending on or before April 30, 2027. The position hours will vary from 16-30 hours per week and position requires availability as follows: Wednesday through Sunday 8:30 am – 5:00 pm. This position does not offer benefits.

Values:

• We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

General Function:

Under the supervision of the Lead Tax Site Coordinator III, The Bilingual Client Facilitator combines tax client intake, check-in, and flow support with professional Spanish-English interpretation to assist Spanish-speaking clients and volunteers. This position is essential to ensuring equitable access and understanding of tax site services, helping clients through the intake process, and supporting volunteer tax preparers with clear communication.

CORE VALUES

Equity & Social Justice

• Values working in a multicultural, diverse environment
• Values and supports inclusion and program access for clients
• Supports agency goals for reducing disparities in outcomes for communities of color
• Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege

Collaboration and Teamwork

• Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies

Essential Duties and Responsibilities

• Provide a welcoming environment to all clients upon arrival at the tax site
• Perform client screening and intake, determining eligibility for MFS CASH Oregon services
• Check-in clients, assist with appointment scheduling, and guide flow through the site
• Offer clear Spanish-English interpretation during client interactions, including oral interpretation of documents to facilitate intake and tax preparation processes
• Support volunteer tax preparers by interpreting communications for Spanish-speaking clients
• Respond to general client inquiries; do not provide tax advice or tax return information
• Answer telephone inquiries and return client calls
• Provide resource referrals and distribute relevant materials in both English and Spanish
• Assist with data entry and maintain confidentiality of client information at all times
• Help organize and maintain an orderly waiting area and tax site environment
• Support site operations including volunteer break room inventory and other tasks as assigned
• Be available to staff and support other tax sites as necessary
• Any other duties as needed

Qualifications