Teller Lead, Normal

Looking for more than just a job?
At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply. 
We'd love to learn more about you and what you can bring to UICCU.

The Lead Universal Service Representative serves as go to and mentor for frontline team members. This role is responsible for delivering exceptional member service by handling a wide range of transactional and advisory functions. This role combines traditional teller duties with member service responsibilities, including processing financial transactions, opening new accounts, resolving member inquiries, and identifying opportunities to recommend appropriate products and services. The Lead Universal Service Representative is essential in assisting the team in building strong member relationships, ensuring accuracy and compliance, and supporting the credit union's commitment to service excellence and operational efficiency. This position will assist in fulfilling the mission of the credit union and will maintain a strong member service chain in order to create and maintain loyalty with both internal/external members and vendors. UICCU employees are responsible for supporting our Do More Good philosophy, promotion the core values of our organization, and fostering a positive and inclusive workplace culture. 

Our Lead USRs will:

• Build member loyalty.
• Provide in person and digital solutions for peers and members. 
• Build and maintain product knowledge, so they may assist members with financial needs.    
• Focus on compliance and security. 

Essential Functions & Responsibilities:

• Provides exceptional service to both internal and external members and demonstrate a strong commitment to the organization's Do More Good culture by fostering a positive work environment and promoting our core values in all interactions.
• Provides frontline leadership by supporting and guiding Universal Service Representatives to deliver accurate, efficient, and member-focused service, while personally handling complex transactions and ensuring consistent adherence to policies, procedures, and service standards.
• Consistently identifies the needs of members and recommends appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.
• Serves as the example and mentor of existing USRs. Oversees the department in the absence of the Asst Branch Manager.
• Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions. 
• Balances cash drawer and is responsible for maintaining the integrity of inventory.
• Owns internal and external member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution. 
• Maintains flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation. 

Salary and Benefits:

• Starting salary is $19.19 per hour. eligible for monthly incentives based on performance. 
• Comprehensive insurance options including Health, Dental, and Vision for full-time employees. 
• 401K eligibility, including company match program. 
• Generous paid time off benefits. 

UICCU is an Equal Opportunity Employer.  We are committed to cultivating an inclusive and safe culture where our employees feel they belong. 

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 
 

UICCU continues to be voted aBest Place to Work by our employees! 

Qualifications

Experience
Up to six months of similar or related experience.

Education
A high school education or GED.

Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.

Requirements

• Cash handling experience along with proven customer service
• Problem solving skills
• Team player
• Flexibility with schedule