BC
Telephone Page Associate (3:00pm - 11:30pm e/o weekend/holiday)
Boston Children's Hospital
- 🇺🇸 United States
- On-site
- 1 day ago
- $19.06 – $27.64 / hour
1 day ago
Job Posting Description
Position Summary: Telephone Page Associate. Every other weekend/holiday 3:00pm-11:30pm.Please note that this role is in-person.
Key responsibilities:
Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. • Handles special and priority calls such as medical emergency and code alerts. • Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. • Provides general information to the public, or refers to appropriate parties for responses • Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. • Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages. • Provides positive and effective customer service that supports departmental and hospital operations. • Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems. • Maintains confidentiality of client information.
Education: High-school or GED diploma required
Experience: 6 months of Customer Service experience. Data entry, data processing, general computer experience required. Call center experience preferred.
- Status: Part-Time
- Regular, Temporary, Per Diem: Regular
- Standard Hours per Week: 16
- Pay Range: $19.06-$27.64 Hourly
- Job Posting Category: Administration
- Remote Eligibility: Onsite Only
Telephone Page Associate (3:00pm - 11:30pm e/o weekend/holiday) · Boston Children's Hospital