DW
Telephone Operator (Trip Interview)
Disney Worldwide Services
Location not stated
9 months ago
- food safety
- POS
9 months ago
Not enough detail in this posting to match
Job Description
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.Responsibilities
- Take telephone meal orders from Guest
- Coordinate all functions of the bell box, ensuring appropriate staffing levels for call demand, providing direction to Stateroom Service Attendant
- Coordinate all special stateroom deliveries or amenities with Assistant Quick Service Manager and Stateroom Service Attendant
- Follow up with all stateroom deliveries by call back’s, confirming delivery and Guest feedback
- Notate all special dietary requests and inform Assistant Quick Service Manager, Chef de Cuisine and Stateroom Service Attendant, as necessary
- Assist with rolling silverware, tray set up, pulling products from hotel stores department, delivery of orders to rooms, and preparation of food orders
- Understands food safety programs and maintains USPH sanitation and cleanliness standards throughout work area
- Practice up-selling and suggestive selling techniques
- Assist the Casual Dining Services Manager with a variety of tasks
Basic Qualifications
- Minimum six months industry related work experience required
- Must have excellent English phone etiquette and strong communication skills, including both verbal and written
- Previous telephone experience balancing multiple phone lines
- Ability to coordinate and direct other Crew, including Stateroom Service Attendants
- Proficient in various computer applications and POS systems (Micros knowledge)
Preferred Qualifications
- Multilingual (Spanish/English) preferred
- Room service experience preferred
- Ship experience preferred
Additional Information
This is a SHIPBOARD role.
You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
- Segment: Disney Parks, Experiences and Products
- Business: Disney Cruise Line
- Category: Food and Beverage
- Job Type: Full Time
Telephone Operator (Trip Interview) · Disney Worldwide Services