Telecom Engineer

Job Description: Telecom Engineer

Position: Telecom Engineer

Job Summary

We are seeking a skilled Telecom Engineer responsible for designing, implementing, maintaining, and troubleshooting telecommunications systems and network infrastructure. The role involves supporting voice, data, transmission, and communication platforms while ensuring reliable, high-quality, and secure telecom services.

Key Responsibilities

• Design, install, configure, and maintain telecom infrastructure and communication systems.

• Monitor and troubleshoot telecom networks, voice services, and transmission links.

• Support PBX, VoIP, SIP, ISDN, PRI, and other voice communication technologies.

• Configure and maintain telecom equipment including switches, routers, gateways, Clients, and voice platforms.

• Perform fault analysis and resolve network, signaling, and connectivity issues.

• Manage call routing, numbering plans, dial plans, extensions, and telecom configurations.

• Conduct telecom system upgrades, migrations, backups, and performance optimization.

• Monitor network performance, voice quality, availability, and service-level requirements.

• Work with carriers/service providers for circuit provisioning, outages, and escalations.

• Perform installation, testing, and commissioning of telecom equipment.

• Maintain documentation of network diagrams, configurations, inventory, and troubleshooting procedures.

• Provide technical support for telecom-related incidents and user issues.

• Follow security standards and best practices for telecom infrastructure.

Required Skills & Qualifications

• Bachelor's degree or diploma in Telecommunications, Electronics, Computer Science, or related field.

• Experience with telecom networks, voice systems, and communication technologies.

• Strong understanding of:

  • SIP, VoIP, RTP, SS7, ISDN, PRI, and PSTN concepts

  • TCP/IP networking fundamentals

  • Routing, switching, VLANs, QoS, and IP addressing

• Hands-on experience with telecom platforms such as:

  • Cisco Unified Communications Manager (CUCM)

  • Avaya

  • Asterisk / FreePBX

  • Session Border Controllers (Client)

  • Voice gateways

• Knowledge of telecom troubleshooting tools and network monitoring systems.

• Familiarity with Linux systems and command-line troubleshooting is an advantage.

• Experience working with telecom operators and service providers is preferred.

Preferred Certifications

• Cisco CCNA / CCNP Collaboration

• VoIP/SIP certifications

• Network certifications

• Vendor-specific telecom certifications

Soft Skills

• Strong troubleshooting and analytical skills.

• Ability to work under pressure and manage critical incidents.

• Good communication and documentation skills.

• Ability to collaborate with network, IT, and service provider teams.

Experience Level

• 2–5+ years of experience in Telecom Engineering, Voice Engineering, or Network Operations.