Telecom Analyst

Hudson Automotive Groupis searching for a highly qualified Telecom Analyst to oversee and optimize the organization’s telecommunication systems, including traditional and AI-based platforms. The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform, optimizing ISP performance, and supporting general telephony requests.

If you are a Telecom Analyst looking to join a fast-growing organization, it’s time to shift your career into gear withHudson Automotive!

***Fully remote position.CandidatesMUSTreside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL,or KY***

What do we offer?

• Fully Remote position (MUSTreside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL,or KY)
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Vacation/Holidays
• Continuous Professional Development throughHudson Academy
• Employee discounts on products & services

What are we looking for?

• Track record of leading and coordinating phone system upgrades and migrations to a unified, consolidated platform.
• Proven experience overseeing configuration, routing, and provisioning of telephony systems including faxing and paging technologies.
• Must be self-motivated, extremely organized, task and detail-oriented
• Excellent communication, troubleshooting, and vendor management skills.
• Must be flexible in a fast-paced, ever-changing environment.

Qualifications:

• Bachelor’s degree in information technology, Telecommunications, or related field (or equivalent experience).
• 3+ years of experience managing telecommunication systems, VoIP platforms, or related technologies.
• Strong understanding of networking fundamentals, ISP performance metrics, and telecom infrastructure.
• Proficiency in call analytics tools and reporting systems.
• Experience with AI-based call management or IVR systems preferred.
• Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice.
• Knowledge of SIP, PBX, VoIP, and cloud telephony systems.
• Experience with automation or AI platforms for customer interaction.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.