Product Owner, Salesforce & AI Automation

Readytotakeyourcareerglobal?

Makeyourmarkatoneofthebiggestnamesinpayments.We'relookingforaProductOwner,Salesforce&AIAutomationtojoinourever-evolvingCRM&SalesToolsteam.

In this role, you'll be responsible for helping to deliver our Salesforce platform roadmap andAI-powered CRM building tools.You'llworkcloselywithbusinessstakeholderstounderstandpriorities,driveplatformenhancements,andidentifyopportunitiestoimproveefficiencythroughautomation.

You'll act as the primary intake and triage point for Salesforce-related work, ensuring requests are appropriately prioritised and routedto AI,SalesforceAdministrators,BusinessAnalysts,anddevelopmentteams.Asahands-onSalesforceexpert,you'llcombineproductownershipwithpracticaladministrationandsolutiondesigntodelivermeaningfulbusinessoutcomes.

Whatyou'llown

• ManagertheSalesforcebacklog,ensuringprioritiesalignwithbusinessobjectivesanddelivermaximumvalue.
• ManageandcontinuouslyimproveourSalesforceAI developmentAgent,identifyingopportunitiestoautomatemanualprocessesandenhanceuserproductivity.
• Partnerwithstakeholderstounderstandbusinesschallengesandtranslatethemintoclear,actionableuserstoriesandrequirements.
• Articulateproductvision,priorities,anduserneedsinamannerthatiseasilyunderstoodbytechnicalandnon-technicalteams.
• ActastheprimaryintakeandtriagepointforSalesforceenhancements,supportrequests,andautomationopportunities.
• PrioritiseanddirectworkacrossSalesforceAdministrators,BusinessAnalysts,anddevelopmentteams.
• Defineuserstoryacceptancecriteriaandsupportsprintplanning,backlogrefinement,anddeliveryactivities.
• Captureanddocumentoperationalandbusinessrequirementstoensuresolutionsareclearlydefinedandfitforpurpose.
• Serveasthekeyliaisonbetweenbusinessstakeholdersandtechnologyteamstomaintainalignmentthroughoutdelivery.
• Monitordevelopmentprogressandcommunicateupdates,risks,andoutcomestostakeholders.
• Supporttestingactivitiesandreviewtestplanstoensuredeliveredsolutionsmeetbusinessexpectations.
• Maintainhands-onresponsibilityforSalesforceadministrationandconfiguration,includingworkflows,flows,security,reports,dashboards,andusermanagement.
• PromoteSalesforcebestpractices,governance,andscalablesolutiondesignacrosstheorganisation.
• DriveadoptionofAIandautomationcapabilitiesthatimproveoperationalefficiencyandsaleseffectiveness.
• ApplyAgilemethodsandprocessestosupportadisciplinedandvalue-focuseddeliveryapproach.

Whatyou'llbring

• Bachelor'sdegreeorequivalentexperience.
• 6+years'experienceworkingwithSalesforceinaProductOwner,BusinessAnalyst,SalesforceAdministrator,orsimilarCRM-focusedrole.
• StrongSalesforceadministrationknowledgeandhands-onconfigurationexperience.
• Experiencemanagingproductbacklogsandprioritisingcompetingstakeholderrequirements.
• Provenabilitytogather,document,andtranslatebusinessrequirementsintoeffectivesolutions.
• ExperienceworkingwithinAgiledeliveryenvironments.
• UnderstandingofAI,automation,Copilot,Agentforce,orrelatedintelligentworkflowtechnologiesishighlydesirable.
• Stronganalyticalandproblem-solvingskillswithafocusonbusinessoutcomes.
• Excellentstakeholder-managementskillswiththeabilitytobuildtrustandinfluencedecisionsatalllevels.
• Confidentcommunicator,capableofengagingbothtechnicalandnon-technicalaudiences.
• Highlyorganised,self-motivated,andcomfortablemanagingmultiplepriorities.
• Provenabilitytooperateindependentlywhilemaintainingstrongcollaborationacrossteams.

PreferredQualifications

• SalesforceAdministratorCertification.
• ExperiencewithSalesforceSalesCloud.
• ExperiencewithScaledAgileFramework(SAFe).
• KnowledgeofsalesautomationandCRMbestpractices.
• Experiencedeliveringprocessimprovementandautomationinitiatives.

AbouttheTeam

The CRM&SalesToolsteamsitswithinGlobalEnterpriseandisresponsibleforbuildinganddevelopingstrategicCRMtools,AI-poweredautomationsolutions,andsalesenablementcapabilitiesthathelpteamsmaximiseoperationalleverageinservingcustomersglobally.

Wefocusondeliveringinnovativesolutions,improvingbusinessprocesses,andleveragingemergingtechnologiestoempowerSales,Marketing,DemandGeneration,CustomerSupport,andotherdepartmentstoworkmoreeffectivelyandefficiently.

Ourinclusiveandglobalteamswintogethereveryday.Thepeople,thetechnology,andtheopportunitiescreateanenvironmentwhereyoucanmakeasignificantimpactwhilecontinuingtogrowyourcareer.

WhereYou'llOwnIt

LondonHub

Oursitesarehubsofactivity,conversation,andopenness.Withinspiring,stylishworkspaces,wewantpeopletofeelexcitedtocomeanddotheirbestwork.

ActLikeanOwner

Wetakeaccountability,workingatpacetoownouroutcomes.Weempowereachothertomakedecisionsandcontinuouslylookforbetterwaystodeliverimpact.

WinasOneTeam

Wevaluepersonalconnectionsandmoveforwardtogetherwithclarity.Webuildinclusiveandglobalteams,embracingdifferentperspectivesandideas.It'salways"we",never"me".

WhatMakesaGlobalpayer?

Globalpayersthinklikeaclient,actlikeanowner,andwinasoneteam.We'recuriousandinnovative,alwaysfindingbetterwaystodeliverimpact.Weempowereachothertomakedecisions,andit'sourpassionthatdrivesexcellenceineverythingwesetouttodo.

Doesthissoundlikeyou?ThenyousoundlikeaGlobalpayer.Applynowtotakeyourcareerglobal.