Technology - Technical Support Officer

ABOUT THE ROLE

The primary purpose of the Technical Support Officer role is to ensure the smooth operation of IT services and support within the organization, leveraging available tools to enhance efficiency. This role serves as the first point of contact for users experiencing technical issues, delivering prompt and effective resolutions to minimize disruption. By fostering a positive user experience, the Technical Support Officer enhances employee productivity through high-quality support, training, and resources that empower users to effectively utilize IT tools and systems. You'll also be responsible for monitoring and managing IT infrastructure, utilizing monitoring tools to ensure reliability and compliance with organizational standards. Streamlining the onboarding and offboarding processes for users is another key responsibility, as is overseeing the lifecycle of IT assets, from procurement to disposal, often using asset management software.

ABOUT YOU

This role aligns IT support activities with the broader goals of the organization, enhancing operational effectiveness and ensuring that technology serves as a vital enabler of business functions.

The ideal applicant will have:

• A minimum qualification of a Certificate IV in Information Technology
• 12 months experience in a previous helpdesk position
• Experience working with Windows server 2012, 2016, 2019
• Experience with Exchange server 2016 & Exchange Online
• Previous experience with Microsoft Office 365
• Windows 10/11, Microsoft Intune, Experience with Active Directory administration
• Understanding of Group Policy Management
• Software installation, hardware installations and repairs
• Print service administration
• Mobile device support including IOS & Android

Please click here to view the role description.

WHY WORK FOR US

In a role at Venues NSW, you’ll be helping bring Australia’s greatest live sports and world-class entertainment experiences to life. As custodians of over $4 billion in iconic assets from the Sydney Cricket Ground and Allianz Stadium to regional precinct hubs in Newcastle, and Wollongong we connect millions of fans through live experiences every year. 

When you join our team, you get the stability and support of a leading organisation paired with the dynamic energy of the major events industry. We offer clear pathways for career progression and internal mobility across our statewide venue network, along with a collaborative, team-oriented culture that celebrates diversity and shared success. Plus, you'll enjoy fantastic benefits, including discounts across our partners, wellness program, and access to events across our venues.