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DP

Technology Support Specialist III

DP Professionals
  • 🇺🇸 United States
  • On-site
  • 1 day ago
  • MS Office
  • Encompass
1 day ago
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DPPis seeking aTechnology Support Specialist IIIfor an opportunity with our client in the healthcare insurance industry.
 
Work Location:Onsite in Columbia, SC
Duration:6 months
Terms:W2 Contract
 
Responsibilities:
  • Learn and provide Customer Technical Support for our DEX application.
  • Serve as the initial point of contact for customer inquiries.
  • Ensure Application Users have a positive experience.
  • Proactively assist stakeholders in getting the desired outcome from the application.
  • Troubleshoot issues and provide clear guidance and document solutions.
  • Escalate complex problems.
  • Identify recurring issues and work with clinical and product team to improve product functionality and user experience.
  • Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
Required Skills and Abilities:
  • Strong customer service skills.
  • Good problem-solving skills.
  • Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
  • Understands technical problems and solutions in relation to the business environment.
  • Understands the industry’s business systems and processes.
Required Software and Other Tools:
  • Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
Required Education:
  • Bachelor's degree in Computer Science, Information Technology or other job-related degree;
  • OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
  • OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.
Required Work Experience:
  • 2 years of technical help desk experience or other job-related experience.
Required Technologies:
  • MS Office.
  • Knowledge of Healthcare & Diagnostic Testing.
Preferred Qualifications:
  • Software Development & Support.
  • Application development and user acceptance application testing.
  • Customer inquiries.
  • Experience in Healthcare.
  • Molecular diagnostics testing.
  • Billing and coding knowledge.
  • A+ certification.
Soft Skills:
  • Strong customer service skills to comprehend & prioritize end user emails and respond based on company knowledgebase.
  • Ability to search and research company knowledgebase of FAQs, Articles, the Application itself and other team members to ultimately provide answers to end users in a timely fashion.
  • Good Manual testing skills (Web Applications).
  • Strong writing and verbal skills allowing ability to communicate effectively with users.
  • Desire and aptitude to learn new information which may encompass a variety of topics such as:
    • Application development and user acceptance application testing.
    • Customer inquiries.
    • Molecular diagnostics.
    • Billing and coding.
Authorized US Worker- US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
 
Interested? Learn more:
Click theapplybutton to learn more about this position(#26-01346).
 
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.EOE/AA/V/D

Technology Support Specialist III · DP Professionals

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