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Technology Specialist - IT Service, Support and Operations | Analytics - Functional | Business Analyst

IMCS Group Inc
  • 🇺🇸 United States
  • On-site
  • 14 hours ago
  • Salesforce
  • Oracle
  • ServiceNow
14 hours ago
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Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Job TitleTechnology Specialist - IT Service, Support and Operations | Analytics - Functional | Business Analyst
Work Location & Reporting AddressCharlotte, NC 28217
Vendor Rate***/hr***
Contract duration6
Target Start Date12 Oct 2026


Job Details:
Must Have Skills
Field workforce management (WFM) tool experience Handson experience with fielddispatch workforce management tools such as Salesforce Field Service, Oracle Field Service (TOA), ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution
Candidate's WFM experience must be fieldmobile workforce, not contactcenteragent scheduling.
Experience in environments where they had to investi

Nice to have skills
Work directly with business stakeholders (not only within a BA team), with strong written and verbal communication skills up to VPlevel audiences.
Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership


Detailed Job Description
Field workforce management WFM tool experience Hands on experience with field dispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution. Candidates WFM experience must be fieldmobile workforce, not contactcenteragent scheduling. Experience in environments where they had to investigate and define business needs from ambiguous or incomplete requests not just document requirements that were already defined by someone else. Work directly with business stakeholders not only within a BA team, with strong written and verbal communication skills up to VPlevel audiences. Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership


Minimum years of experience
8-10 years

Certifications Needed :No

Top 3 responsibilities you would expect the Subcon to shoulder and execute


Interview Process (Is face to face required?) Yes

Custom Fields:
Name: Intake Call Requested
Value: true

Name: Intake Call Completed
Value: false



EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

Technology Specialist - IT Service, Support and Operations | Analytics - Functional | Business Analyst · IMCS Group Inc

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