IL
Technology Manager (III)
ICONMA, LLC
- 🇺🇸 United States
- On-site
- Manager or above
- 13 hours ago
- $118.58 – $144.79 / hour
- Change Management
- triage
- SQL
- ETL
- AI
13 hours ago
Responsibilities:
- Review product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met.
- Drive to program-level execution activities including anticipating bottlenecks, resolving issues, and escalating appropriately, prioritizing projects and resources, balancing business needs versus technical constraints, and driving successful product or tool deployments and efficient long-term business operations.
- Drive work in the end-to-end lifecycle of planning, designing, and deploying an internal tool or product, ongoing communications, stakeholder management, and project management. Drive program work to ensure product readiness, identify product gaps, and influence product roadmaps for best possible customer/partner experience.
- Drive collaboration with technical and non-technical stakeholders (e.g., Product, Engineering, Sales, Marketing) to develop products and tools. Drive stakeholder related activities such as managing and balancing escalations, requirements, and feedback to and from stakeholders and advocate for the stakeholders in discussions with internal teams.
- Drive the exploration of alternatives and constraints for a customer/partner problem and use analytics and metrics to design, pitch, or assess impact for a potential product or tool solution. Apply systems design principles and understand the impact of design on user experience.
- Drive team to share insights and potential solutions with internal teams (e.g., Product Management, Engineering, Business Solutions, Marketing). Drive data analysis through success metrics to evaluate success of product improvement solutions.
- Assess and identify gaps and issues in current products based on user feedback or metrics analysis. Communicate product gaps and issues to internal teams (e.g., Product Management, Business Development, Engineering). Contribute to solving gaps and issues by technical contribution that can take the form of developing, validating, and documenting new features/solutions.
- Product development and deployment:
- Lead the end-to-end product development lifecycle of designing, testing and deploying assignment products to drive business outcomes
- Change management: Own change management initiatives including designing and executing communication plans, UAT, pilot plans, launch and training plans and project management.
- Own creation of key deliverables including Business Requirement Documents (BRD), Product Requirement Documents(PRD), and change management plans
- Collaborate with GPLs and engineers to understand and implement feature requirements
- Participate in code reviews to ensure code quality and implement suggested changes to adhere to team best practices.
- Oversee assignment performance monitoring and impact tracking
- Bug triage
- Investigate and act on assigned issues from stakeholders.
- Reproduce and diagnose the root cause of reported issues.
- Work with GPLs/Analysts/Engineers to find the most appropriate solution and implement it
- Product design and strategy
- Lead the exploration of alternatives and constraints for a business problem and use analytics and metrics to design, pitch, or assess impact for a potential assignment solution.
- Apply systems design principles and understand the impact of design on GTM, systems, and user experience.
- Own qualitative and quantitative data collection and analysis to define product strategy and develop compelling documentation to capture strategic opportunity for short and long-term needs
- Lead work with key stakeholders (Revenue Programs, Engineering, Data Science, Data Governance, etc) to identify product gaps, develop holistic solutions, influence GTM/product roadmaps and prioritize for best possible outcomes.
- Technical and non-technical stakeholder management
- Collaborate with technical and non-technical stakeholders (e.g., Global Product Leads, Engineering, Data Science, Revenue Programs, Ads Policy, etc) to develop technology solutions by influencing towards shared outcomes.
- Manage stakeholder related activities such as managing and balancing escalations, requirements, and feedback to and from stakeholders in service of advocating for better overall outcomes.
- Analytics
- Run pipelines to develop assignment upload tables
- Communicate with stakeholders to manually resolve corner cases that require alignment across teams
- Writing SQL queries against assignment data stores to ensure the assignment upload process is progressing as expected and without errors.
- Build ETL scripts as needed to support the bulk modification of assignment data
- Manually upload assignment files
- Systems and infrastructure
- Maintain and update existing workflows to ensure they continue to meet current business requirements.
- Ensure legacy systems continue to function as expected. Triage issues as they are reported
- Refactor code and make necessary changes to improve performance and stability
Requirements:
- Data-driven analysis and reporting
- Architecture knowledge
- Customer / User Advocacy
- Product design
- Product development lifecycle
- Systems design
- Project management
- Database knowledge
- Team Management
- Consultative skills
- Occupational Family (WT1)
- Technical Solutions (Temp)
- Key Skills
- Technical Product Management
- Preferred Qualifications
- Education & Background:
- Bachelor’s degree, preferably in a quantitative field (e.g., Engineering, Computer Science, Statistics, Economics, Finance, Data Science) or equivalent practical experience
- Core Experience:
- 3+ years in product or program management, including 2 years focused on systems and product design
- Data & Technical Depth:
- Demonstrated ability to query data (e.g., SQL) and apply modeling principles to derive actionable insights that shape business strategy
- AI & Innovation Focus:
- Deep curiosity and hands-on familiarity with AI/LLM applications, leveraging emerging technologies and structured frameworks to solve business challenges proactively.
- Cross-Functional Influence:
- Proven ability to build trusted partnerships across Engineering, Product, Sales, and Marketing to align priorities and navigate organizational change.
- Executive & Technical Communication: Exceptional verbal and written communication skills, with a track record of translating complex technical concepts for executive and non-technical audi
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Technology Manager (III) · ICONMA, LLC