Technology Analyst

Technology Analyst
Role Summary:
Support RM Central for Private Advisor Services by translating business needs into technical deliverables, coordinating releases, and ensuring operational stability.
Key Responsibilities: ·Elicit and document requirements, process flows, and user stories for RM Central. ·Partner with Salesforce developers and QA to drive solution delivery and testing readiness. ·Monitor production, triage incidents, and coordinate root-cause analysis and fixes. ·Maintain knowledge artifacts, SOPs, and configuration documentation. ·Support release planning, change management, and stakeholder communications.
Required Skills & Experience: ·5+ years in technology/business analysis roles. ·Working knowledge of Salesforce and RM Central workflows. ·Strong analytical mindset with excellent communication and coordination. ·Insurance/financial services experience preferred; familiarity with compliance.
·CTI Integration is preferred