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M

Technical Writer T2 (USA) (IT Knowledge Content Creator)

Mindlance
  • 🇺🇸 United States
  • Remote
  • 8 hours ago
  • HTML
  • CSS
8 hours ago
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Job Details
Industry: Information Technology
Job Title:IT Knowledge Content Creator
Duration: 12-Months
Location:Fully Remote (EST Hours)

Job Description:

Job Specification: IT Knowledge Content Creator

Overview
This is a fully remote position
  • We are looking for an IT Knowledge Content Creator to join our team and help us create,
  • maintain, and update our knowledge base and documentation.
  • Content should be visually appealing. Experience in social media and/or graphical presentations
  • is helpful.
  • You will be responsible for writing clear and concise content that explains our IT solutions,
  • services, and processes to our clients.
  • You will also collaborate with other teams to ensure that our knowledge base and
  • documentation are accurate, consistent, and aligned with our quality standards.
  • You will also provide coaching on how best to use our knowledge process to our knowledge
  • contributors.

Responsibilities
  • Write, edit, and proofread content for our knowledge base and documentation, following our
  • process documentation and best practices.
  • Ensure that our content is easy to understand, relevant, and up to date.
  • Monitor analytics and feedback to identify and prioritize content gaps and improvement
  • opportunities.
  • Work with subject matter experts, service owners, developers, and support agents to gather and
  • validate information.
  • Use content management systems and tools to publish and update content.
  • Monitor and maintain the quality and accuracy of our content.
  • Analyse Knowledge Portal and chatbot searches to improve article searchability.
  • Provide knowledge creation support to knowledge contributors when needed.
  • Train and coach new and existing staff on how to use and contribute to our knowledge base and
  • documentation.
  • Stay updated on our products, services, and industry trends.


Requirements
  • Excellent content writing skills, with the ability to write clear, concise, and engaging content for
  • different audiences and purposes.
  • Excellent communication skills, with the ability to collaborate with different teams and
  • stakeholders.
  • Attention to detail, with the ability to proofread and edit content for grammar, spelling,
  • punctuation, and style.
  • Adaptability, with the ability to work in a fast-paced and dynamic environment.
  • Ability to learn and closely follow technical processes and guidelines.
  • Analytical abilities, with the ability to use data and feedback to improve content quality and
  • effectiveness.
  • Experience with content management systems and tools, such as Service Now.
  • Knowledge of HTML, CSS, and Markdown. - A benefit
  • Technical support background, with the ability to troubleshoot and resolve client issues. - A
  • benefit
  • Bachelor's degree in a technical field, or equivalent work experience. - A benefit


Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.


Technical Writer T2 (USA) (IT Knowledge Content Creator) · Mindlance

Auto apply with Likeremote