Technical Writer

Location: Ireland
Team: Growth Platform (EHQ)

Team & Role Overview

The Growth Platform (EHQ) team powers large-scale, experiment-driven experiences across Pinterest. EHQ tooling is used by engineering and non-engineering partners (marketing, content specialists, data analysts) to configure, launch, and measure complex experiences. Today, these teams rely on a mix of wikis, internal notes, and UI copy that can be inconsistent or incomplete, making configuration time-consuming and increasing support overhead for engineers.

We are seeking a Technical Writer to own and elevate documentation for EHQ. You’ll work closely with engineering, product, design, and product marketing to define documentation standards, close important gaps, and embed documentation into the feature release process as a first‐class deliverable.

This is a 5 months (3 days per week, 60 working days) fixed duration role focused on achieving a strong, maintainable state for EHQ documentation, after which ongoing changes will follow the best-practices and standards that you created.

What You’ll Do

• Audit and improve existing documentation
  • Review existing wikis, EHQ UI, and internal notes for accuracy and completeness
  • Partner with engineers to correct inaccuracies and rewrite content in plain language for non-engineers
• Collaborate during development
  • Work with engineers, PM, PMM and design to expand documentation as features are built
  • Ensure every new capability ships with clear self-serve setup instructions, examples, and known nuances
• Establish documentation standards and workflows
  • Create and maintain a framework for documentation standards (structure, terminology, examples, logging definitions)
  • Make documentation expectations explicit in feature requirements, while still expecting engineers to contribute content as part of their responsibilities
• Focus on self-serve and role-based journeys
  • Produce role-/recipe-based flows that match how frequent customers (e.g., lifecycle, CRM, campaign specialists) actually use EHQ

This role is expected to both improve existing documentation and create net-new coverage for gaps identified in the appendix below.

Metrics for Success

We will evaluate impact through:

• Reduced support tickets and escalations related to EHQ configuration and behavior
• Positive feedback from users and stakeholders (e.g., PMM, campaign specialists, lifecycle and CRM teams) on clarity and ease of setup
• Documentation coverage and freshness
  • % of key EHQ surfaces with complete documentation
  • Content that is clearly timestamped and kept in sync with product changes

We also expect time to configure and launch EHQ experiences to improve in combination with UI changes and better comprehension, even if we lack a perfect historical benchmark today.

Basic Qualifications

• Experience writing for technical platforms used by non-engineers
• Ability to collaborate closely with engineers, PM, design, and PMM
• Strength in structuring role-based and recipe-based documentation and guided flows
• Demonstrated ability to use AI to improve speed and quality in your day-to-day workflow for relevant outputs.

• 4+ years experience in a technical writer role.
• Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.