Technical Support Specialist

Technical Support Specialist - Allen, TX - Contract - $24-34 Per HR

Description

This position is a contract role located in Allen, TX, where you will provide technical support for vehicle intelligence systems. You will handle customer inquiries via phone, web, and email, focusing on diagnosing and resolving issues. The role requires strong expertise in both hardware and software troubleshooting, as well as knowledge of networking and cloud technologies.

Key Responsibilities

• Diagnose and resolve customer issues through various communication channels.
• Maintain customer relationships throughout the problem-solving process.
• Communicate outage notifications and ticket statuses to customers.
• Document product issues and provide solutions to customers.
• Track and resolve issues, interfacing with product and engineering teams.

Qualifications

• 2–3 years of experience in technical support or application support roles.
• Experience in a remote technical support environment is a plus.
• Strong troubleshooting, problem-solving, and analytical skills.
• Strong communication skills in verbal, written, and presentation formats.
• Good time management skills with the ability to set priorities and meet deadlines.

Core Technologies

Windows Server | Linux | Azure Cloud | Routers | Switches | VLANs | VPN | DHCP | TCP/IP | PowerShell

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)

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