Technical Support Specialist 2

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. Please see attached Job Description. 3-5 Years Provide a single point of contact call center that manages inbound OT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, etc., that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT/OT capacity.