TECHNICAL SUPPORT MANAGER

Job Description

• Independently manage assigned projects by engaging with customers to deeply understand their needs, and collaborating closely with innovation platform partners to develop new product concepts, create food & beverage prototypes, and drive projects through to successful commercialization.
• Lead formulation design, optimization, and scale-up processes; proactively evaluate and apply novel ingredients and technologies to build strong product competitiveness.
• Provide troubleshooting support for both internal and external stakeholders; deliver technical support to key customers and collaborate with the regional sales team to achieve business targets.
• Take ownership of technical communication and cross-functional alignment with relevant departments and colleagues throughout project execution.
• Oversee the daily management and operation of the Guangzhou laboratory, ensuring full compliance with company safety standards and operational requirements.
• Support department manager to conduct new staff skills training and complete the department training plan;

• Food science/technology/engineering, bachelor degree /master degree
• Above 10  years working experience in food & beverage industry, flavor & fragrance company (flavor house)
• Good written and oral communication skills and good interpersonal /team work skills
• Highly motivated/passion and positive to get work done.
• Knowledgeable in Excel, Word, PowerPoint and related programs for organizing data and summarizing test results