Technical Support Engineer - Power Platform

We are seeking an experienced Power Platform professional with strong functional and technical capabilities across Microsoft Power Platform products The role requires hands on expertise in application support low code solution development automation troubleshooting and customer facing collaboration The ideal candidate should be comfortable working in fast paced support or engineering environments and be able to contribute across Power Apps Power Automate desktop automation and AI enabled experiences

Minimum Qualifications

·Good hands-on experience with CRM or enterprise application platforms such as Dynamics 365 SAP Salesforce PeopleSoft or related technologies

·Experience in SaaS product support web frontend development or quality assurance

·Working knowledge of programming languages such as C and Python

·Good understanding of database technologies such as SQL Server or Oracle

·Strong communication skills including verbal written and active listening abilities

·Experience in a customer facing service or support role

·Strong interpersonal and collaboration skills demonstrated through work experience

·Passion for continuous learning and professional development

·Strong research problem solving and troubleshooting skills with the ability to use available tools and resources effectively

·Flexibility to work in different shifts outside local business hours and when required cover a weekend day based on business needs

Good to Have Skills

• Experience integrating Power Platform with external systems using connectors APIs and data gateways
• Knowledge of extending Power Platform capabilities using custom connectors plugins JavaScript or Azure Functions
• Understanding of security user roles permissions and compliance controls within Power Platform environments
• Exposure to Microsoft Dataverse bot frameworks and building copilots or agents using generative AI capabilities
• PODSpecific Skills

Power Apps

• Power Apps Strong capability in building custom business applications using canvas apps model driven apps and portals with low code or no code approaches
• Copilot Studio Knowledge of building conversational agents and AI driven support experiences with the ability to integrate with Dynamics 365 CE Microsoft Teams and third party applications Understanding of single sign on SSO is preferred
• Microsoft Dataverse Understanding of Dataverse data modelling including tables relationships and its use as a core data source for Power Platform applications
• Customization and Configuration Ability to customize user interfaces business rules forms and views to meet business requirements
• Integration Services Proficiency in integrating Power Platform with external systems using connectors APIs and data gateways
• Custom Development Knowledge of extending Power Platform using plugins custom connectors JavaScript and Azure Functions
• Security and Compliance Ability to implement role based security permissions and compliance controls within the Power Platform ecosystem
• Environment and Release Management Experience managing environments solution lifecycle management version control and change deployment using DevOps and ALM practices

Power Automate

• Power Automate Proficiency in building cloud flows and business process automation across services and applications
• Advanced Automation Components Handson experience with custom connectors on-premises data gateways and dataflows
• Copilot and Governance Understanding of Copilot capabilities within Power Automate and awareness of data loss prevention DLP policies governance and administrative controls
• Copilot Studio Administration Exposure to publishing administration and integration of agents created using Copilot Studio
• Power Automate for Desktop PAD Proficiency in building desktop automation workflows along with experience in machine setup installation and configuration