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Technical Support Engineer - Integrations

Tranzeal Inc.
🇺🇸 United States
On-site
8 months ago
  • ServiceNow
  • LDAP
  • Active Directory
  • SOAP
  • Ping
  • JavaScript
  • MySQL
  • Oracle
  • REST API
8 months ago
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Job Title: Technical Support Engineer - Integrations
Location:San Diego, CA


Onsite: This position will also require onsite presence weekly on Wednesday and Thursday at the San Diego office.


Duties: Overview:
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
What you will do in this role:
  • Be a Customer Advocate providing support to users/administrators of our platform
  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
  • Gain an understanding of the ServiceNow platform and all core functionality.
  • Analyze data with a view to isolate the potential cause of the issue.
  • Involve others to accomplish personal and group goals.
Skills: What you will need to be successful in this role:
  • Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
  • Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
  • Knowledge on Web Services (SOAP, REST)
  • Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
  • Hands on experience in any bi-directional, integration between two systems
  • Some experience with Scripting languages: JavaScript preferred
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience with the gathering and reading of various log files
Notes:

Integrations gets a mix of issue types that typically center around there broad topics:

1) Email
2) SSO/Authentication
3) Web Services
4) Scripting /Rest API
5) database issues

Technical Support Engineer - Integrations · Tranzeal Inc.

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