Technical Support Engineer

🚨HIRING NOW | Technical Support Engineer 🚨

🏢Client: Infosys
📍Location: Phoenix, AZ
🏢Work Model: Hybrid – 12 days per month in the office
💼Experience: 2–3 Years
⏰Shift: Rotational Shifts | 24/7 Global Support
📋Employment Type: Full-Time
🇺🇸Work Authorization: U.S. Citizens & Green Card Holders ONLY

🔹 Job Overview

We are looking for a customer-focusedTechnical Support Engineer to support production operations for a Google-related, government-project environment. The ideal candidate will have strong customer communication, ticket management, troubleshooting, and incident resolution skills.

This role emphasizestechnical support, customer handling, and production support rather than extensive software development.

🔹 Key Responsibilities

✅ Manage, categorize, prioritize, and resolve customer support tickets.
✅ Troubleshoot technical issues and coordinate with technical teams.
✅ Track incidents and ensure timely resolution within established SLAs.
✅ Communicate effectively with customers and internal stakeholders.
✅ Support production environments and escalate critical incidents.
✅ Use Google Workspace tools, including Docs, Drive, Chat, and Meet.
✅ Work with existing scripts, including basic Java-related scripting.
✅ Collaborate with global teams across EMEA and North America.
✅ Follow security policies, operational procedures, and compliance requirements.

🔹 Required Skills

✔️ 2–3 years of experience in Technical Support, IT Support, Customer Support, or Production Support.
✔️ Hands-on experience with ticketing and incident management systems.
✔️ Strong customer service and communication skills.
✔️ Troubleshooting, problem-solving, and issue resolution.
✔️ Familiarity with Google Workspace tools.
✔️ Basic scripting knowledge; extensive coding is not required.
✔️ Willingness to work rotational shifts in a 24/7 support environment.
✔️ Must be located in Phoenix, AZ, or willing to relocate.
✔️ Must be available to work onsite approximately 12 days per month.

📌Important Requirements

• GC & USC only.
• Phoenix, AZ location or relocation required.
• Flexible with rotational shifts and global support coverage.
• Strong customer handling and ticket management experience is essential.