Technical Support Engineer

Solace helps companies connect and integrateall oftheirassets through the power of event-drivenarchitecture.Ourtechnology makes it easy tounlock data silos andcapture events occurring acrosslargeenterprises; streaminformation aboutthose eventseverywhere it needs to be in real-time;andgivetheapps, AI agents andpeoplewho receive itthe power to immediatelyreact withdecisive actionsandsmart decisions.

Many of the world’s biggest companies trust Solace to modernize theirIT infrastructure byembracingtrends like AI, cloud and IoTso they cancreate awesome experiences for their customers, partners andemployees.

So,thenext time you drive acar,order furniture online,fly in a plane,check your bank balance on yourphone,yourpositiveexperiencecould be a direct result of our technology—and your hard work!

About the Role
As a Technical Support Engineer at Solace, you are a trusted champion for our clients — someone whosteps in with expertise, ownership, and care to ensure they have an exceptional experience. Based outof our Singapore location, your mission is to support Solace clients by solving technical issues that ariseand ensuring their journey with us is smooth and impactful. Whether you’re an Intermediate or SeniorEngineer, you’ll be joining a passionate global team that values your craft and empowers you to make areal difference every day.

The Cool Stuff You’ll Do

• Championa superior customer experience in every interaction —because our clients’ successis our success
• Proactivelycontributeto making the production environment more efficient and less error-prone —leaving things better than you found them
• Drive continuous improvement of our infrastructure tooling, observability, and automation tokeep systems running at their best
• Shape the future of Solace Agent Mesh by actively supporting cutting-edge agentic AIcapabilities, enabling autonomous decision-making, multi-agent coordination, and intelligentautomation across business processes
• Own and resolve incidents end-to-end, driving faster resolution times and stronger systemreliability
• Handle service requests and customer provisioning with precision and efficiency, keepingoperations flowing smoothly
• Collaborate with and support partners and regional teams as an integral part of a high-performing global support team
• Participate in on-call rotation and deliver 12x7 off-hours support, ensuring our clients are neverleft without expert help
• Lead and participate in the development of scalable deployment solutions through automation,tooling, and best-in-class engineering practices

What You’ll Bring to the Role
You’re someone who combines deep technical expertise with a genuine passion for customer success.Here’s what we’re looking for:

• Must be legally authorized to work in Singapore (Solace is unable to provide visa sponsorship)
• 5–10+ years of experience in a technical role (software development, technical support, QA, orsimilar)
• Solid command of TCP networking concepts and hands-on troubleshooting experience
• Proven Unix/Linux System Administration skills
• Programming experience in at least one of: Java, C, or .NET
• Excellent English communication skills, both written and verbal
• A strong personal commitment to quality and customer service — you take pride in getting itright
• Ability to take initiative and thrive in a dynamic, fast-moving working environment
• Available to provide 12x7 off-hours telephone support approximately one week per month
• High emotional intelligence —you stay calm, empathetic, and solution-focused whencustomers are under pressure
• Proactive, data-driven mindset —you look for patterns, anticipate problems before theyescalate, and continuously drive improvements
• Collaborative team player —you thrive in a globally distributed team and contribute beyondyour immediate responsibilities

Desired Skills 
These are the extras that’ll help you hit the ground running and stand out from the crowd:

• Messaging & Integration
  • Messaging protocols: JMS, MQTT, AMQP, REST
  • Messaging and integration platforms: Kafka, IBM MQ, EMS,Weblogic, JBoss,Websphere, Dell Boomi, TIBCOBusinessWorks, MuleSoft Anypoint Platform
• Infrastructure & Cloud
  • Virtualization platforms: VMware Tanzu,ESXi, Docker,Podman, Kubernetes, OpenShift
  • Cloud computing environments: AWS, GCP, Azure
• Security
  • Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication
• AI & Analytics
  • Experience applying AI/ML analytics to extract insights from customer interaction dataand improve service delivery
  • Familiarity with NLP tools for intelligent ticket routing and sentiment analysis
  • Ability to leverage predictive analytics to anticipate customer needs and proactivelyaddress potential issues

Why You’ll Love Working at Solace
At Solace, we’re all about smart people, meaningful work, and good vibes.

• Work with brilliance– Our team is packed with some of the sharpest minds in the industry.
• Balance matters– We believe work should fit into your life, not the other way around.
• Hybrid-first– Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven– We live and breathe our core values: craftsmanship, trust, courage, freedom,momentum, humility, and human experience.
• Growth mindset– Our training programs are designed to help you level up, fast.
• CustomerObsessed– We’re proud of our world-classcustomer lineup(we’re not shy about it).
• Keep it fun– We’re social, we keep things simple, and we know how to have a good time.
• Creative culture– We’ve got a great sense ofhumourand we make cool videos on topics likeMITTandthis(check them out!).

At Solace, we are committed to a fair, inclusive, and transparent recruitment process.
To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI)tools during the initial stage of resume screening. These tools compare submitted resumes to the jobdescription, focusing on education, experience, and skills.
Importantly, all decisions beyond this initialscreening—including interviews and finalhiring—are madeby our human recruitment team. AI is never used tomakefinal hiring decisions.

Let’s Talk
Not sure you meet every requirement? That’s okay — we’re more interested in your potential andpassion. If this role excites you, we’d love to hear from you.
Needaccommodationsduring the hiring process? Just let us know — we’re here to support you.
Thanks to everyone who applies! While we wish we could connect with every candidate, only thoseselected to move forward will be contacted.
At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and inlife. We strive to create an enriching and safe workplace where you can be who you are. If you want todo the best work of your career and feel supported every step of the way, we encourage you to join us!