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TC

Technical Support Engineer

TechDigital Corporation
Location not stated
Remote
6 months ago
  • Incident Management
  • triage
  • ServiceNow
  • JavaScript
6 months ago
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Must have experience in technical support, ITSM process (Incident Management, RCA, Problem Management)

Key Responsibilities
  • Triage and resolve ServiceNow Store incidents and case tasks.
  • Support purchase related workflows and data validation.
  • Perform root‐cause analysis and document solutions.
  • Collaborate with users and cross‐functional teams to clarify issues and provide guidance.
  • Perform data transfers between instances
  • Assist with release of deployments
Core Skills
  • ServiceNow platform knowledge (general navigation, incident/case task management).
  • Troubleshooting and analytical problem‐solving.
  • Data review and error investigation.
  • Clear communication with technical and non‐technical stakeholders.
  • Time management and prioritization.
Strengths
  • Efficient problem‐solving.
  • Strong collaboration with cross‐functional teams.
  • Consistent and reliable delivery across responsibilities.
  • Ability to work independently.
Nice to have
  • Familiarity with ServiceNow catalog item and flow designer
  • Basic JavaScript reading and interpretation.
  • Update sets: creation, validation, and promotion.

Technical Support Engineer · TechDigital Corporation

Auto apply with Likeremote