Technical Support Consultant II

Essential Job Functions:

• Work with the Enablement Environments team and will be helping with the provisioning of the training Environments.
• Understand, troubleshoot and communicate with technical stakeholders on cloud based training environments.
• Manage training project schedule for leaners.
• Manage day-to-day administrative activities of training environments.
• Maintain regular communication with business and internal teams.
• Manage external & internal expectations for training environments program.
• Achieve customer satisfaction through successful delivery of defined project scope.
• Capture and communicate lessons learned to the broader team.
• Communicate confidently and proactively throughout the project lifecycle.
• Manage multiple engagements simultaneously.
• Manage expectations appropriately and keep projects on schedule and within scope.

Qualifications:
Skills

• Strong verbal and written communication skills.
• Self-managed, responsive, and dedicated to client success.
• Problem-solving skills, with a demonstrated ability to identify and solve issues quickly.
• Strong conflict resolution and negotiation skills.
• Superb organizational skills to be able to coordinate complicated multiple projects.
• Professional demeanour, ability to interact with diverse teams throughout
• Work with a variety of data driven systems and databases such as MS Excel, Sales-Force, etc.
• Strong data gathering and analytical skills.
• Ability to work efficiently on MS Office applications – Excel, PowerPoint, Word.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.
• Will be required to work in 2-11 PM shift and occasionally late night US hours shift.

Education:

• Must be a college graduate with 3-5 years of experience in a software environment.
• Working knowledge of Digital Experience products will be preferred.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.