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Technical Support Analyst 3/IT Hardware Asset Analyst
Integrated Resources, Inc
🇺🇸 United States
On-site
1 week ago
- Excel
1 week ago
Not enough detail in this posting to match
Location:1 Hayden Drive, VA
Duration:9+ Months
Interview: In-Person
Job description
- Manages client’s hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
- Coordinate the transfer of IT assets between business units with 5 to 7 business days.
- Generate, distribute, & review weekly IT asset management reports.
- Complete ITSM tickets within 7 - 10 business days.
- Monitor the ITSM IT Asset Management queue daily.
- Updating notes with clear and accurate information to ensure that the life cycle of the ticket is accurately captured.
- Correctly Managing ITAM Queue
- Assist With Asset IMAC and PC Refresh process
- Perform periodic inventory and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| IT Asset Management | Required | 2 | Years |
| Hardware Inventory Management | Required | 2 | Years |
| ITSM/Ticketing System | Required | 2 | Years |
| Microsoft Excel | Required | 2 | Years |
| Asset Lifecycle Management | Required | 2 | Years |
| Software License Management | Required | 1 | Years |
| Inventory Auditing | Required | 1 | Years |
Feel free to forward my email to your friends/colleagues who might be available. We do offer a referral bonus!
Thank you for your time and consideration.
I am looking forward to hearing from you.
Technical Support Analyst 3/IT Hardware Asset Analyst · Integrated Resources, Inc