EI
Technical Support Analyst
eTeam Inc.
- 🇺🇸 United States
- On-site
- Staff / Principal
- 10 months ago
10 months ago
Work site: Scottsdale (Onsite)
L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. He will work closely with the L1 support team, providing guidance, troubleshooting complex problems, and escalating issues to L3 support if necessary.
• Supports incidents and perform activities to resolve technical issues
• Troubleshoot and diagnose complex problems with software and hardware
• Contribute to the creation and improvement of support processes and documentation
• Collaborate with other teams to ensure issues are resolved efficiently
• Perform planned and adhoc tasks
• Maintain high level of customer satisfaction through professional communication
• Should be well versed to work in 24x7 support model
Technical Support Analyst · eTeam Inc.