Technical Specialist (Bilingual)

Job Title: Technical Specialist (Bilingual)
Location: Montreal, QC
Duration: 12+ Months
Client: Banking domain
Pay Range: C$30 to C$40

Introduction

We are seeking a dynamic and skilled Technical Specialist with bilingual proficiency in French and English to join our team. This role is pivotal in ensuring the seamless operation of mission-critical systems and maintaining business service levels.

Required Skills & Qualifications

• 2-4 years of work experience in IT or business environment and/or a B.S./B.A. in computer science, engineering, information systems, math, or business.
• Understanding of Information Technology operating processes for effective delivery, including IT Operations standards for monitoring, logging, and alerting.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Proficiency in verbal and written communication skills.
• Collaboration and team skills.
• Analytical and problem-solving skills.
• Influence skills.
• Data-driven decision-making skills.
• Must be bilingual, French and English.
• Prior work experience in the client's industry.
• Experience with enterprise monitoring/logging solutions.
• Knowledge of support and operations practices, concepts, and technology.
• Experience in root cause analysis and incident recovery.

Day-to-Day Responsibilities

• Monitor and restore service, change, support, and handle day-to-day activities to ensure mission-critical systems run smoothly.
• Provide Help/Service Desk support and coordinate Incident Management.
• Deploy changes to the production environment and engage 3rd party providers during incidents.
• Participate in testing cycles to ensure infrastructure and applications' operability.
• Provide end-to-end technology support, including computer, applications, network, and storage.
• Proactively monitor system performance and identify operational improvements.
• Provide inbound call assistance to end-users for application, technical, and IMACD needs.
• Collaborate with appropriate areas across the organization to strengthen operational capability.

For immediate consideration please click APPLY to begin the screening process with Alex.