Technical Service Representative

Overview

Job Specifications

• Principal Responsibilities:
  • Answer inquiries relative to Hubbell Wiring Device-Kellems and Bryant Electric products and their applications received by phone, email, and/or fax.
  • Provide engineering drawings, installation instructions, and wiring diagrams as requested.
  • Assist Product Marketing and Engineering by reviewing new/modified designs relative to ease of installation, product compatibility, and other technical matters as necessary.
  • Assist Product Managers and Engineering in their development of catalogs, data sheets, installation instructions, and other forms of both printed and electronic literature for new or redesigned products.
  • Troubleshoot wiring and applications with end users, electricians, and engineers.
  • Provide competitive cross references.
  • Maintain and update online tools and product information on internal and external websites.
  • Maintain files on codes, standards (both UL/CSA) data on federal specifications, trade compliance, and environmental inquiries as applicable.
  • Provide assistance and feedback to Quality regarding any reported product issues.
  • Assist in other functions, projects, training, etc. as required.
• Education and Experience Requirements:
  • Bachelor of Science and/or Technical school graduate preferred, Diploma or GED required.
  • 5+ years experience in the wiring device industry will be considered.
  • Hands-on electrical experience either within the wiring device industry or as an unlimited licensed electrician familiar with wiring applications is desirable.
  • Good mechanical aptitude, fluent in both spoken and written English, and a tendency to be creative in problem solving.
  • Good communication skills via email and phone is a must.
  • Computer literate with a strong understanding of Microsoft programs. SAP experience is preferred, and Salesforce experience is a plus.
• Additional Details: Contract role for 6 months, running until 05/08/2027.