MD
Technical Service Manager - Flexographic & Gravure Inks
Macpower Digital Assets Edge Private Limited
🇺🇸 United States
Remote
Manager or above
5 days ago
$95,000 – $105,000 / year
5 days ago
Key Responsibilities:
- Manage technical support for wide web flexo and gravure customers using water and solvent-based products.
- Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
- Coordinate press trials, product introductions, and technical audits at customer sites.
- Collaborate with R&D, sales, manufacturing, and regulatory teams for tailored solutions.
- Develop technical service strategies to support retention, growth, and innovation.
- Build relationships with customer stakeholders as the primary technical contact.
- Mentor technical representatives and field service personnel.
- Maintain documentation, reports, and logs for issue resolution and improvement.
- Ensure compliance with safety, environmental, and regulatory standards for solvents, emissions, and stewardship.
- Bachelor's degree in Chemistry, Printing Technology, Engineering, or related field (preferred).
- 5+ years in technical roles supporting wide web flexographic or gravure printing.
- Proven experience with water-based and solvent-based inks and coatings in flexible packaging .
- Ability to lead customer-facing engagements and manage projects independently.
- Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
- Skilled in color matching, print troubleshooting, and defect analysis.
- Excellent communication, customer service, and cross-functional collaboration skills.
- Willing to travel up to 70% to customer sites, plants, and meetings.
- Experience with color management systems (e.g., X-Rite).
- Understanding of lamination, coating, and post-print converting processes.
- Familiarity with VOC compliance, safety protocols, and regulations.
Technical Service Manager - Flexographic & Gravure Inks · Macpower Digital Assets Edge Private Limited