Technical Service Coordinator

The technical service coordinator will be responsible for managing day-to-day service activities (maintenance contracts, service calls, mechanical overhauls, small installations, etc) for the industrial refrigeration department.

YOUR DUTIES AND RESPONSIBILITIES WILL BE:

* Develop and execute preventive maintenance schedules.

* Assign technicians to service calls based on their skill set.

* Verify and ensure work orders are completed and properly directed.

* Accurately record and process technicians' hours worked in the computerized management system for payroll.

* Participate in the procurement and supply chain for parts required for technicians' interventions.

* Coordinate training for technicians and potentially customers, if required.

* Collaborate closely with sales, invoicing, accounts payable, and management teams to perform job duties effectively.

Requirements

* Technically inclined (knowledge of mechanical/HVAC systems is an asset)

* Experience in dispatching/scheduling an asset;

* 1 to 2 years of work experience in team coordination function;

* Proficient in MS Office suite, especially Excel;

* Mastery of the use of the computer for business purposes in general;

* Strong communication skills in French and ability to communicate in English in a customer service context is an asset.

Benefits

* Embrace the freedom to choose your working hours, tailored to your needs and those of your loved ones

* Flexible Schedule: Enjoy the liberating flexibility of a personalized work schedule, complemented by weekly pay

* 100% Remote Position: Eliminate commutes and enjoy a truly flexible lifestyle

* Continuous Learning: Participate in weekly training led by top industry leaders, enhancing your knowledge and skills

* Comprehensive Benefits: Safeguard your future with life insurance coverage, health insurance reimbursement, and renewal opportunities

* Cutting-Edge Resources: Leverage industry-leading tools and technology to excel in your role