Technical Product Owner (TPO)
- Agile
- Cisco
- CRM
- AI
- SQL
- Python
- ETL
- ELT
- Data Modeling
- Java
- J2EE
- SOAP
- SIP
- Git
- CI/CD
- JavaScript
- HTML
- CSS
- REST API
- WebRTC
- Scrum
- Jira
- Azure DevOps
- Change Management
- ITIL
Please find requirement details below.
I need profiles/CVs for the below6 roles offshore immediately by tomorrow 9/2.
Target rates: USD$20-23/Hr
Contract term: 12 months and renewable
Remote work in India is Okay.
|
Role |
FTE |
Delivery Location |
Timing |
Recommended Experience |
Role Summary |
Key Responsibilities |
Required Skills / Preferred Credentials |
Remote Feasibility |
Recommended Work Model |
Onsite Considerations |
|
Technical Product Owner (TPO) |
1 |
Offshore |
Immediate |
10–15 years |
Own technical/product direction for the contact-center POD and translate business priorities into roadmap and engineering backlog. |
Own/prioritize backlog; translate needs into features/stories/acceptance criteria; coordinate stakeholders; manage dependencies; support release planning and continuous improvement. |
Contact-center/UC domain; Agile product ownership; requirements management; Cisco contact-center architecture; stakeholder leadership. |
High |
Remote / Hybrid |
Periodic onsite workshops can add value for roadmap and stakeholder alignment. |
|
Data Engineer – Contact Center |
1 |
Offshore |
Immediate |
5–8 years |
Design and support contact-center data pipelines, integrations and analytics supporting reporting, journeys and operational insights. |
Build pipelines from Cisco/IVR/recording/CRM; develop models/transformations; ensure data quality; integrate APIs/databases/cloud; support dashboards/KPIs/AI use cases. |
SQL; Python; ETL/ELT; APIs; data modeling; cloud/data platforms; contact-center datasets; BI desirable. |
Very High |
Remote / Offshore |
No routine onsite requirement; defined overlap with Assurant teams recommended. |
|
Cisco CVP / IVR Developer |
2 |
Offshore |
Immediate |
5–8 years |
Develop and support Cisco CVP-based IVR applications and customer self-service call flows. |
Design/develop/test/deploy CVP/IVR; integrate APIs/databases/apps; support speech/DTMF/routing; troubleshoot production; code reviews/releases/documentation. |
Cisco CVP; Java/J2EE; VoiceXML; REST/SOAP; SQL; UCCE/ICM; SIP; Git/CI-CD and Agile desirable. |
Very High |
Remote / Offshore |
No normal onsite requirement; remote development with business-hours overlap. |
|
Cisco Finesse / Softphone Developer |
1 |
Offshore |
Future |
5–8 years |
Develop and support Cisco Finesse agent-desktop and softphone capabilities and integrations. |
Develop Finesse gadgets/APIs; integrate CRM/apps; support softphone; troubleshoot CTI/browser/API/agent-state; support upgrades/testing/deployment. |
Cisco Finesse APIs; JavaScript/HTML/CSS; REST APIs; UCCE/CTI; CRM integration; softphone/WebRTC desirable. |
Very High |
Remote / Offshore |
No routine onsite requirement. |
|
Conversation Designer |
2 |
Offshore |
1 Immediate + 1 Future |
5–8 years |
Design intuitive voice and digital conversational experiences across IVR, virtual-agent and automated customer-service journeys. |
Design flows/prompts/intents/journeys; translate business needs; collaborate with IVR/product/UX/data; analyze containment/abandonment/transfers; test and optimize. |
Conversation/UX design; IVR journey design; dialogue/prompt design; NLU/conversational AI; journey analytics; strong communication. |
Very High |
Remote; business-hours overlap preferred |
Periodic onsite discovery/workshops useful; permanent onsite not normally required. |
Cisco Voice Solution / Service – Call Center Scrum Master
Role Summary:
The Scrum Master will support Agile delivery for Cisco-based Contact Center and Voice solutions, coordinating development, engineering, testing, operations, and business teams to ensure timely delivery of contact-center enhancements and services.
Key Responsibilities:
- Lead Scrum ceremonies including daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives.
- Coordinate delivery acrossCisco UCCE/PCCE, CVP/IVR, Finesse, CUCM, CUBE/SIP and related contact-center platforms.
- Partner with Product Owners, Voice Engineers, IVR developers, application teams, and business stakeholders to manage priorities and dependencies.
- Track sprint commitments, risks, blockers, defects, releases, and production readiness.
- Facilitate resolution of cross-team technical and operational issues.
- Support change/release management and continuous service improvement.
- Maintain Agile metrics, dashboards, RAID items, and executive status reporting.
Qualifications:
- 5+ years in IT/technology delivery, including3+ years as Scrum Master/Agile Lead.
- Experience supportingCisco Voice/Contact Center or UC environments strongly preferred.
- Working understanding of UCCE/PCCE, CVP/IVR, Finesse, CUCM and SIP/voice technologies.
- Experience withJira and/or Azure DevOps, Agile/Scrum methodologies and enterprise change management.
- Strong stakeholder, vendor, technical-team coordination and communication skills.
- CSM/SAFe certification preferred; ITIL knowledge desirable.
Technical Product Owner (TPO) · Info Way Solutions LLC