Technical Operations Manager – Junior

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager.We need a true, experienced and accomplished professional who shares our culture and values

Purpose of the role:

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key responsibilities:

• Handling technical operations requests from first line support about transactions issues and Payment Methods work

• Roll out a customization of new Clients Customization Payment Methods on the Client’s website

• Technical troubleshooting about transactions and Payment Methods

• Maintaining the efficiency of payment systems

• Interaction with payment systems

• Analysis and identification of patterns in problems with payments with subsequent reporting

• Interaction with related departments (2nd line, Finance, Account managers, B2С)

Required Experience:

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)

• Clear understanding of how the Payment System works

• Strong knowledge of transactions flow

• Knowledge of the basics of WEB architecture

• Higher or incomplete higher education, preference for graduates of technical universities

• English and Russian not lower than Upper Intermediate level

• Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

• Experience with JIRA, Jenkins, Gitlab

• Experience with monitoring systems (ELK)

• Understanding of information and application security, SSH, and access credentials

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events