Technical Manager

Job description

Role Summary

Key Responsibilities

Delivery Ownership

• Own delivery commitments, milestones and quality for all professional services engagements within the assigned practice.
• Manage scope, effort estimation, staffing and utilisation against contracted deliverables.
• Serve as the primary delivery interface for Nokia stakeholders — project managers, solution architects and account leadership.
• Drive proactive risk identification, mitigation planning and transparent escalation.
• Govern delivery through structured reviews, published metrics and clear RAG status.

Technical Leadership — Hands On

• Maintain genuine working command of the practice domain; participate directly in design reviews, MOP validation, integration troubleshooting and root cause analysis.
• Review and approve HLD/LLD, test strategies and cutover plans before they reach the customer.
• Act as the final technical escalation point within the practice.
• Set and enforce engineering quality standards across the delivery team.

Standardisation

• Build and maintain a common delivery framework for the practice — templates, checklists, MOPs, acceptance criteria and reusable design patterns.
• Eliminate project-specific improvisation; move every engagement onto a repeatable baseline.
• Institutionalise lessons learned so a fix applied once becomes a standard applied everywhere.
• Define and track delivery KPIs consistently across engagements.

Automation and Efficiency

• Identify manual, repetitive and error-prone activities across the delivery lifecycle and build the business case to automate them.
• Drive automation of configuration, validation, health checks, migration and reporting activities.
• Set measurable efficiency targets — effort reduction, cycle time, first-time-right percentage — and hold the team to them.
• Contribute reusable assets to the wider Nokia BU automation programme, and consume from it rather than rebuilding.

Thought Leadership

• Track technology direction within the practice domain and translate it into capability plans for the team.
• Contribute solution ideas and differentiators into pre-sales and proposal responses.
• Publish internally — reference architectures, whitepapers, playbooks — and represent Infinite's capability in customer technical forums.
• Shape the practice roadmap rather than executing only against what the customer asks for.

Inspired Leadership

• Build, mentor and retain a strong engineering team; develop SMEs and successors within the practice.
• Set a high standard for ownership and dependability, and hold the team to it consistently.
• Communicate direction clearly so every engineer understands how their work connects to the account outcome.
• Create an environment where engineers raise problems early, propose improvements and take initiative without being asked.
• Recognise contribution visibly and address underperformance directly.

Required Skills and Experience

Domain Depth

Technical and Delivery Skills

• Hands-on experience with the Nokia network element portfolio and associated toolchain.
• Linux, containers (Docker/Kubernetes) and cloud-native/NFV deployment models.
• Scripting and automation — Python, Shell, Ansible; familiarity with CI/CD pipelines.
• Network protocols: SIP, Diameter, HTTP/2, REST, SS7/SIGTRAN.
• Live network implementation, migration and swap experience.
• Proven delivery governance — estimation, planning, resource management, risk and financial tracking.

Leadership and Behavioural

• Demonstrated record of building and standardising a delivery practice, not just running projects.
• Evidence of automation-led efficiency gains with quantified outcomes.
• Strong written and verbal communication; credible in front of senior customer stakeholders.
• Comfortable operating with ambiguity and driving clarity for the team.
• Personal ownership — takes accountability for outcomes without deflection.

Preferred

• Prior experience within or alongside Nokia delivery organisations.
• Exposure to autonomous networks, AI/ML-assisted operations or observability tooling.
• Relevant certifications — Nokia product certifications, Kubernetes (CKA), ITIL, PMP or equivalent.
• Experience contributing to pre-sales, solutioning or RFP responses.

Success Measures — First 12 Months

• Delivery predictability: milestone adherence and first-time-right acceptance improved against a defined baseline.
• Standardisation: a published, adopted delivery framework covering the full engagement lifecycle for the practice.
• Automation: measurable manual effort reduction, with reusable assets contributed to the BU repository.
• Capability: an identified and developed SME bench, with reduced single-point dependency.
• Customer confidence: sustained positive Nokia stakeholder feedback and expanded scope within the practice.

• Qualifications: BE BTech MCA
• Range of Year Experience-Min Year: 9
• Range of Year Experience-Max Year: 15