AL
Technical Lead - ServiceNow
Artech LLC
🇺🇸 United States
Remote
Staff / Principal
1 month ago
$48 – $51 / hour
- ServiceNow
- ITIL
- Agile
- Scrum
- CAD
1 month ago
Title: Technical Lead - ServiceNow
Location: Remote
Duration: 6-12 months
Salary Range: $48- $51 an hour on W2 /C2C
Job Description:
Technical Consultant (TC)
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Technical Competency
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
ServiceNow CSA, CAD certifications
Skills: ServiceNow
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Technical Lead - ServiceNow · Artech LLC