Technical Lead – Patient Strategy

Role Overview

As theTechnical Lead for Patient Strategy, you will bridge the gap between complex pharmaceutical patient data and cutting-edge AI orchestration. You will be responsible for designing the "single source of truth" for patient data by integratingSalesforce Health Cloud withAWS Data Lakes. A primary focus of this role is leading the development ofAgentic AI solutions usingAWS Bedrock to deliver real-time, proactive "nudges" to patients and case managers, ensuring all solutions meet strictHIPAA and Pharma-specific regulatory standards.

Key Responsibilities

• Architecture & Integration: Partner with Architects to design end-to-end data flows between Salesforce Health Cloud and AWS, ensuring data integrity and a unified patient profile.

• AI Orchestration: Lead the development and deployment ofCustom AI Agents (Agentic AI) that utilize real-time Data Lake events to automate patient engagement.

• Cloud Engineering: Build and optimize serverless ETL pipelines and data workflows usingAWS Lambda, Glue, S3, and Athena.

• Data Governance: Act as the technical authority for PHI handling, ensuring all digital solutions comply withHIPAA and regional privacy laws.

• Stakeholder Leadership: Translate complex AI and data-lake concepts into actionable strategies for both technical teams and non-technical commercial stakeholders.

Qualifications (Must-Haves)

• 10+ years of experience in Information Technology with a focus on Healthcare/Pharma.

• Core Technical Stack: Advanced proficiency inAWS (Lambda, Glue, S3, Athena) andSalesforce Health Cloud (or equivalent Patient CRM).

• AI Expertise: Proven experience building and operationalizing AI agents usingAWS Bedrock or similar LLM orchestration platforms.

• Domain Knowledge: Deep understanding ofPatient Engagement and Patient Service tools within the Pharmaceutical Commercial domain.

• Regulatory Compliance: Expert-level knowledge ofHIPAA regulations and data governance for patient-facing systems.

• Leadership: Experience leading technical project lifecycles from discovery through production cutover.

Technical Skills & Tools

• CRM: Salesforce Health Cloud (Architecture, PHI controls, Data Modeling).

• AWS: Bedrock, AgentCore, S3, Glue, Athena, Lambda.

• Compliance: HIPAA, Global Privacy Laws, Data Governance.

• Data: EHR/FHIR integrations, MDM, Real-time data pipelines.

Submission Requirements (Action Required)

[MANDATORY] Submission Template: All candidates must complete theTCS Submission Template and paste it at the very top of their resume. Resumes without this template will be automatically rejected.

• Format: Please submit resumes inPDF format only.

• Privacy:Remove the candidate’s LinkedIn URL from the resume prior to submission.

• Rehire Policy: Former TCS Full-Time Employees (FTEs) are not eligible for rehire. Former TCS contractors must have a minimum 6-month break in service to be considered.

Candidate Screening Tips (For Recruiters)

• Onsite Commitment: This role is100% onsite in San Francisco. Prioritize candidates within a 30–45 minute commute (Daly City, South SF, San Mateo, etc.).

• Pharma/Life Sciences: Only candidates with documented experience in Pharma Commercial or Patient Services will be considered.

• AI Maturity: Look for "Agentic AI" or "LLM Orchestration" on the resume, specifically within an AWS environment.