Technical Lead

Job Title: Lead – Data Migration (ITSM / ServiceNow)

Experience: 9–10 Years

Role Overview

We are seeking an experiencedLead Data Migration Specialist with strongPython expertise and proven experience inmigrating data across ITSM platforms, particularlyServiceNow. This role will lead end-to-end data migration initiatives, ensuring data integrity, accuracy, and seamless transition while managing stakeholders and technical teams.

Knowledge ofSalesforce platform will be considered an added advantage.

Key Responsibilities

Data Migration Leadership

• Lead and overseeend-to-end data migration projects from legacy ITSM tools to modern platforms (preferably ServiceNow).
• Definedata migration strategy, approach, and governance framework.
• Coordinate cross-functional teams (developers, analysts, platform SMEs) to execute migration programs.

Technical Execution

• Design and implementdata extraction, transformation, and load (ETL) pipelines usingPython.
• Build reusable scripts and automation frameworks fordata validation, reconciliation, and error handling.
• Work with structured and unstructured data across multiple data sources (databases, APIs, files).

ServiceNow Expertise

• Perform data migration intoServiceNow modules (Incident, Problem, Change, CMDB, etc.).
• Configure and utilizeServiceNow import sets, transform maps, and integration tools.
• Ensuredata model alignment with ServiceNow standards and best practices.

Data Quality & Governance

• Definedata cleansing, deduplication, and validation rules.
• Ensuredata integrity, completeness, and compliance throughout the migration lifecycle.
• Conduct reconciliation, auditing, and sign-off processes.

Stakeholder Management

• Work closely with business stakeholders to understanddata requirements and mapping.
• Communicate project status, risks, and mitigation plans to leadership.
• Provide guidance and best practices to internal teams.

Delivery & Risk Management

• Identify migration risks and implement mitigation strategies.
• Ensure timely delivery aligned with project timelines and quality standards.
• Drivecontinuous improvement and automation in migration processes.

Required Skills & Qualifications

Experience

• 9–10 years of experience indata migration, data engineering, or integration roles.
• Proven track record of leadinglarge-scale ITSM data migration projects.

Technical Skills

• Strong proficiency inPython (data processing, scripting, automation).
• Hands-on experience with:ETL tools and frameworks SQL and relational databases Data mapping, transformation logic, and validation
• Experience with APIs, JSON, XML, and file-based data exchange.

ITSM & ServiceNow

• Hands-on experience inServiceNow data migration (Import Sets, Transform Maps).
• Good understanding ofITIL processes and ITSM data structures.

Preferred / Nice to Have

• Experience withSalesforce platform (data migration, integrations, or objects model).
• Exposure tocloud platforms (Azure, AWS, or GCP).
• Familiarity with data governance, compliance, and security standards.

Soft Skills

• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Effective communication and stakeholder management
• Ability to work in fast-paced, deadline-driven environments

Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Key Success Metrics

• Successful completion of migrations withhigh data accuracy and minimal defects
• Adherence to timelines and delivery commitments
• Improved efficiency through automation and reusable assets