Technical Lead

Job description

Position Summary

Core Responsibilities

Technical Leadership

• Serve as the technical escalation point for complex application, infrastructure, database, and integration issues.
• Lead major incident troubleshooting, root cause analysis, and corrective action planning.
• Mentor support engineers and establish practical troubleshooting, documentation, and operational standards.
• Coordinate technical work across development, infrastructure, database, network, and security teams.Application & Infrastructure
• Deploy, configure, maintain, and troubleshoot IIS-hosted applications on Windows Server 2016, 2019, and 2022.
• Support legacy .NET Framework components and current .NET runtimes.
• Manage IIS websites, application pools, virtual directories, authentication, bindings, and web services.
• Troubleshoot UNITY, DNS, SSL certificates, service connectivity, and F5 configuration.

Diagnostics & Performance

• Enable and analyze IIS logs, Failed Request Tracing, HTTP errors, application logs, and Windows Event Viewer events.
• Review XML configuration files, including web.config, and use Chromium-based browser developer tools for client-side diagnostics.
• Use Dynatrace to assess application health, dependencies, response time, errors, and resource utilization.
• Drive performance analysis, proactive monitoring, alert improvement, and recurring-issue reduction.

Database Support

• Use SQL and Oracle SQL Developer for application troubleshooting, data validation, and connectivity analysis.
• Support application integrations with Oracle 19c, SQL Server, and MySQL.
• Partner with database administrators on query, connectivity, and performance issues.

Automation & DevOps

• Develop PowerShell and Python automation for administration, diagnostics, monitoring, evidence collection, and remediation.
• Use GitHub and CMVC for version control and controlled management of scripts and configuration artifacts.
• Use Microsoft Copilot to assist with technical research, scripting, documentation, and troubleshooting while validating output and following data-handling requirements.

Risk and Cyber vulnerability management

• Risk and Cyber vulnerability management experience for systems standards.
• The ability to review the results of SW scans, understand the identified vulnerabilities, and provide guidance on how to remediate.
• Understanding compliance and regulatory controls (E.g., PCI, SSAE 18, etc.) is a plus.
• MS OS support level and patching knowledge is a plus.

Required Technical Capabilities

• Infrastructure & OS: UNITY; Windows Server 2016, 2019, and 2022; IIS; web services; SSL certificates; DNS; F5.
• Application Platform: IIS application pools and sites; legacy .NET Framework; current .NET; XML; Chromium developer tools.
• Databases: Oracle 19c; Oracle SQL Developer; relational Oracle databases; SQL Server; MySQL; SQL querying.
• Scripting & DevOps: PowerShell; Python; GitHub; CMVC.
• Monitoring & Operations: Dynatrace; production support; performance analysis; incident management; root cause analysis.
• Architecture: Working understanding of cloud-based, on-premises, SaaS, and hybrid application deployment models.

Qualifications

• Hands-on experience administering and troubleshooting Windows Server and IIS-hosted enterprise applications.
• Experience leading complex production incidents, technical investigations, or application support escalations.
• Ability to troubleshoot across application, operating system, database, browser, network, and load-balancing layers.
• Ability to create clear runbooks, root cause analyses, technical standards, and stakeholder communications.
• Experience mentoring technical staff and guiding work without losing hands-on ownership.

• Experience supporting regulated, financial services, SaaS, or hybrid application environments.
• Familiarity with Active Directory, LDAP, Single Sign-On, ITIL practices, and controlled change management.

Key Competencies

• Technical leadership and mentoring
• Advanced troubleshooting and root cause analysis
• Automation and continuous improvement
• Operational ownership and sound technical judgment
• Clear communication and cross-team coordination

Role Impact

Position Summary

Core Responsibilities

Technical Leadership

• Serve as the technical escalation point for complex application, infrastructure, database, and integration issues.
• Lead major incident troubleshooting, root cause analysis, and corrective action planning.
• Mentor support engineers and establish practical troubleshooting, documentation, and operational standards.
• Coordinate technical work across development, infrastructure, database, network, and security teams.Application & Infrastructure
• Deploy, configure, maintain, and troubleshoot IIS-hosted applications on Windows Server 2016, 2019, and 2022.
• Support legacy .NET Framework components and current .NET runtimes.
• Manage IIS websites, application pools, virtual directories, authentication, bindings, and web services.
• Troubleshoot UNITY, DNS, SSL certificates, service connectivity, and F5 configuration.

Diagnostics & Performance

• Enable and analyze IIS logs, Failed Request Tracing, HTTP errors, application logs, and Windows Event Viewer events.
• Review XML configuration files, including web.config, and use Chromium-based browser developer tools for client-side diagnostics.
• Use Dynatrace to assess application health, dependencies, response time, errors, and resource utilization.
• Drive performance analysis, proactive monitoring, alert improvement, and recurring-issue reduction.

Database Support

• Use SQL and Oracle SQL Developer for application troubleshooting, data validation, and connectivity analysis.
• Support application integrations with Oracle 19c, SQL Server, and MySQL.
• Partner with database administrators on query, connectivity, and performance issues.

Automation & DevOps

• Develop PowerShell and Python automation for administration, diagnostics, monitoring, evidence collection, and remediation.
• Use GitHub and CMVC for version control and controlled management of scripts and configuration artifacts.
• Use Microsoft Copilot to assist with technical research, scripting, documentation, and troubleshooting while validating output and following data-handling requirements.

Risk and Cyber vulnerability management

• Risk and Cyber vulnerability management experience for systems standards.
• The ability to review the results of SW scans, understand the identified vulnerabilities, and provide guidance on how to remediate.
• Understanding compliance and regulatory controls (E.g., PCI, SSAE 18, etc.) is a plus.
• MS OS support level and patching knowledge is a plus.

Required Technical Capabilities

• Infrastructure & OS: UNITY; Windows Server 2016, 2019, and 2022; IIS; web services; SSL certificates; DNS; F5.
• Application Platform: IIS application pools and sites; legacy .NET Framework; current .NET; XML; Chromium developer tools.
• Databases: Oracle 19c; Oracle SQL Developer; relational Oracle databases; SQL Server; MySQL; SQL querying.
• Scripting & DevOps: PowerShell; Python; GitHub; CMVC.
• Monitoring & Operations: Dynatrace; production support; performance analysis; incident management; root cause analysis.
• Architecture: Working understanding of cloud-based, on-premises, SaaS, and hybrid application deployment models.

Qualifications

• Hands-on experience administering and troubleshooting Windows Server and IIS-hosted enterprise applications.
• Experience leading complex production incidents, technical investigations, or application support escalations.
• Ability to troubleshoot across application, operating system, database, browser, network, and load-balancing layers.
• Ability to create clear runbooks, root cause analyses, technical standards, and stakeholder communications.
• Experience mentoring technical staff and guiding work without losing hands-on ownership.

• Experience supporting regulated, financial services, SaaS, or hybrid application environments.
• Familiarity with Active Directory, LDAP, Single Sign-On, ITIL practices, and controlled change management.

Key Competencies

• Technical leadership and mentoring
• Advanced troubleshooting and root cause analysis
• Automation and continuous improvement
• Operational ownership and sound technical judgment
• Clear communication and cross-team coordination

Role Impact

• Qualifications: Graduate
• Range of Year Experience-Min Year: 8
• Range of Year Experience-Max Year: 10