Technical Lead

Job description

1. Person is responsible for leading team of Ambulatory and Mychart resources who will report to him and this role will report to delivery manager
2. Also responsible for all reporting, Monthly Matrices, client escalation handling for this team

• System Build & Configuration: Customizing Epic modules, designing Smart Sets, and building clinical workflows.
• Workflow Analysis: Meeting with clinicians and leadership to identify bottlenecks and close workflow gaps.
• Troubleshooting & Maintenance & On call support: Investigating software issues, applying system updates, and providing tier-2 or tier-3 end-user support.
• Testing: Creating test scripts and running unit testing prior to go-lives and version upgrades.
• Training Support: Working alongside clinical educators to ensure documentation standards and proper software use.

• Certifications: Active EpicCare Ambulatory certification is usually required, with specialties like MyChart requested.
• Background: Typically requires a minimum of 6-8 years of Epic implementation or support experience, with a strong understanding of clinical environments.

• Qualifications: BE
• Range of Year Experience-Min Year: 7
• Range of Year Experience-Max Year: 8