Technical Implementation Manager

We’re looking for a dynamic, strategic, and technically proficient Technical Implementation Manager to effectively onboard our most complex and high-value Enterprise customers.

You’ll be the project lead and subject matter expert to new Enterprise customers, working cross-functionally to set up complex configurations and drive customers to value quickly and effectively. Your ability to balance technical depth, business strategy, and proactive project management will be key to your success.

What you'll do

• Lead Enterprise onboarding projects with precision, accountability, and white-glove service from kickoff to launch.
• Own project plans, timelines, and milestones, ensuring deliverables stay on track and stakeholders stay aligned.
• Lead technical configuration, including API integrations, HRIS/case-management data ingestion, and validation via SQL.
• Identify and mitigate blockers proactively before they escalate.
• Diagnose complex issues across systems, logs, and data flows — not just UI-level problems.
• Partner with customer IT teams on security, data governance, and integration best practices.
• Act as the true AllVoices SME to customers, supporting HR leaders and IT or systems administrators.
• Develop deep working knowledge of AllVoices' product capabilities, configurations, and underlying logic.
• Prioritize effectively, focusing on the highest-impact work while delegating or outsourcing components when appropriate.
• Contribute to onboarding content and training optimization.
• Track and report on onboarding success metrics, including time to launch, adoption milestones, delayed stages, and implementation satisfaction.
• Ensure exceptional customer experiences with urgency and professionalism.

What you'll bring

• 4–8 years of experience in SaaS implementation or technical account management.
• Proven success owning complex, multi-stakeholder enterprise projects end-to-end.
• Strong hands-on experience with APIs, JSON payloads, and debugging integrations.
• Working knowledge of SQL for querying and validating customer data.
• Ability to read logs, inspect API responses, and diagnose issues across systems.
• Exceptional communication skills across technical and non-technical audiences.
• Strategic mindset, proactive communication, confident project leadership, flexibility, and strong prioritization.
• Experience improving onboarding documentation, processes, and training content.
• Metrics-focused approach to tracking progress and improving outcomes.

Bonus points if you have

• Experience working with HR tech or other workflow-heavy enterprise tools.
• Solutions engineering experience.
• Background in CS operations or process design.

About AllVoices