IS
Technical Helpdesk & Network Remote Support Agent II
inSync Staffing Inc.
- 🇺🇸 United States
- Remote
- 1 day ago
- Windows OS
- CompTIA Network+
- Health insurance
- Pension
1 day ago
Not enough detail in this posting to match
Hours: This is a virtual role that can be done from anywhere in the USA based on the below schedules:
- 2nd shift 5:30 p.m. to 2:00 a.m. Eastern time, Tuesday through Saturday. 30-minute unpaid lunch break.
- 3rd shift 12:00 a.m. to 8:30 a.m. Eastern time, Tuesday through Saturday or Sunday through Thursday. 30-minute unpaid lunch break.
- 2nd shift and will be working remotely (Tuesdays through Saturdays, 4:00 p.m. to 12:30 p.m. Eastern with a 30 minute unpaid meal break
Duration: 4 months
Position Summary:
Delivers advanced client support by resolving complex technical issues, maintaining clear communication and documentation, and contributing to process and service improvements. This role bridges front-line support and escalation while ensuring a professional client experience.
Key Responsibilities:
- Resolve escalated technical issues related to hardware, software, and connectivity.
- Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments.
- Act as a point of escalation for Technicians, providing guidance on complex cases and best practices.
- Collaborate with peers to analyze recurring issues and recommend process improvements.
- Maintain high-quality documentation of solutions and procedures.
- Provide expertise to enhance workflows and improve client satisfaction.
Knowledge & Skills Requirements:
- Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues.
- Proficient in performing account and access management tasks with minimal supervision.
- Strong problem-solving abilities with capacity to resolve most technical issues independently.
- Excellent communication skills with accurate documentation practices.
- Understanding of escalation thresholds and service workflows.
Preferred Qualifications:
- 2–5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications.
- Intermediate certifications: CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator.
- Actively pursuing further certifications or cross-training.
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Technical Helpdesk & Network Remote Support Agent II · inSync Staffing Inc.