Technical Hardware Engineer – IT Office Hardware

Key Responsibilities

• Manage the technical roadmap, strategy, and lifecycle of the IT office hardware portfolio.
• Define technical requirements and minimum specifications for PCs, laptops, monitors, and accessories.
• Coordinate and monitor service provider activities to ensure timely delivery and quality outcomes.
• Track Global Hardware Lab (GHL) activities, certifications, driver updates, BIOS updates, and device-related issues.
• Define and document the service provider's scope of work, deliverables, and performance requirements.
• Conduct market research and monitor upcoming hardware products, technologies, and lifecycle changes.
• Identify technical risks and initiate appropriate escalations for issues affecting device stability and reliability.
• Manage relationships with hardware OEMs such as Client, Lenovo, Dell, Client, AMD, Acer, and ASUS.
• Conduct regular meetings with OEMs to discuss product roadmaps, upcoming issues, and technical concerns.
• Collaborate with global teams and colleagues in Germany to share technical knowledge, best practices, and updates.
• Ensure reliable and error-free operation of office end-user devices.

Required Skills & Qualifications

• 6–9 years of experience in IT infrastructure, hardware engineering, or technical IT environments.
• Strong technical knowledge of desktop PCs, laptops, monitors, and related accessories.
• Experience managing and coordinating external service providers.
• Knowledge of hardware lifecycle management and governance processes.
• Experience with certifications, BIOS updates, driver updates, and hardware troubleshooting.
• Good understanding of the DaaS environment and office end-user devices.
• Strong proficiency in Microsoft 365 / MS Office applications.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to identify emerging hardware technologies and market trends.
• Strong analytical and problem-solving skills.
• Degree in Electrical Engineering, Electronics, Communications Engineering, Information Technology, or Information Systems is preferred.
• Strong teamwork skills and ability to collaborate effectively with global teams.