Technical Expert L3 - Customer Care

Required Skills & Qualifications

• A degree in electrical engineering, electrical engineering technology, or a related technical field, or equivalent practical experience.
• Hands-on experience with electrical systems or products involving EV charging, solar energy, batteries, power electronics, energy management, or a closely related technology.
• Experience supporting customers, technicians, or internal service teams in a technical environment.
• Strong analytical and troubleshooting skills, with the ability to investigate beyond standard procedures, identify missing information, and isolate potential causes.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

• A solid understanding of how hardware, software, and connected systems interact.
• The ability to turn complex or incomplete information into a clear technical assessment and actionable next steps.
• Strong communication and interpersonal skills, with the ability to explain technical information clearly to support teams, installers, customers, and engineers.

Day-to-Day Responsibilities

• Provide guidance on complex matters involving solar, electric vehicle charging, home automation, and energy management systems.
• Help Level 1 and Level 2 technicians, service providers, and installers troubleshoot problems, identify root causes, and determine appropriate solutions.
• Collaborate with the global Level 3 Service Expert group, Quality, and Level 4 Sustaining Engineering to investigate product failures and establish next steps.

For immediate consideration please click APPLY to begin the screening process with Alex.