Technical Expert

Build What’s Next in Retail Technology

At LOC, you'll join a collaborative team dedicated to shaping the future of retail. We foster an environment where people feel supported, challenged, and empowered; believing this is key to great work. You'll have the opportunity to build your career, whether you're innovating new solutions, providing customer support, or driving initiatives across teams. We value ownership, continuous learning, and forward thinking in everything we do.

Who is LOC Software?
For over 30 years, LOC Software has delivered retail technology that drives performance. Our configurable, modular platform, including ThriVersA, empowers high-volume independent merchants across many retail environments including retail, grocery, pharmacy and fuel with POS, back office, eCommerce, loyalty, and more. With cloud and on-premises flexibility, we enable retailers to operate, adapt, and grow, anywhere.

Your main challenges

• Act as a mentor and provide advice, coaching, and training to technical support staff.
• Be the escalation person when it comes to complex technical issues.
• Strong problem-solving skills, able to multitask, solid root causes analysis, and work under pressure.
• Review all technical support-related processes and documentation for continuous improvement.

• +10 years of experience in technical and application support.
• A proactive problem-solver skilled in root-cause analysis, capable of managing multiple priorities under pressure. 
• Payment and peripheral devices integration experience (OPOS, JavaPOS, PinPad integration).
• Retail knowledge in particular POS processes would be an asset.
• Cloud solution knowledge (AWS and/or Azure).

• Minimum of 3 weeks of vacation from the first year;
• Group insurance, long-term disability, medication, dental, eyes…
• Pension plan with employer contribution after 1 year
• 5 mobile days after 3 months
• Work flexibility: Hybrid, Face-to-face

*The use of the masculine gender in this document is for the sole purpose of brevity*