Technical Analyst-JR /IT Fusion Center Analyst

Tech Providers Inc.

🇺🇸 United States
On-site
Junior
2 days ago

ITIL
Incident Management
Change Management
ServiceNow
Splunk
SolarWinds
Dynatrace
CCNA
Azure
Python
PowerShell
Incident Response
Encompass
SIEM

2 days ago

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Job Title: Technical Analyst -JR/ IT Fusion Center Analyst
Job Location: Columbus, OH (this is a fully onsite role)
Project Duration: 12 months with possible extension

Work Hours:2ND SHIFT; 3:00PM-11:00PM EST, FRIDAY - TUESDAY (WEDNESDAY AND THURSDAY ARE OFF DAYS)

TOP 3 MUST HAVES
1. Provide clear and concise executive level communication and updates on status, issues, and risks
2. Working understanding of ITIL processes, specifically incident management and change management practices
3. Experience with eyes on glass monitoring, simultaneously using several industry standard tools

JOB DESCRIPTION:
Minimum Qualifications:
•            High school diploma or GED.
•            1+ year of experience working in a NOC, SOC or other operational environment.
•            Experience working in ServiceNow.
•            Experience working in Splunk.
•            Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.

Preferred Qualifications:
•            Bachelor’s degree in information systems, information technology, computer science or related field of study.
•            ITILv4 Foundations Certification.
•            CCNA Certification or similar.

Knowledge, Skills and Abilities:
•            Ability to multitask effectively and work with little to no supervision while performing duties
•            Provide clear and concise executive level communication and updates on status, issues, and risks
•            Ability to work in high-pressure situations
•            Experience with Microsoft Office suite of products
•            Working understanding of ITIL processes
•            Effective organizational skills, time management skills and problem-solving skills
•            Exceptional verbal, written and interpersonal communication skills
•            Experience with Azure and creating Splunk Dashboard
•            Knowledge or scripting languages (Python, PowerShell etc.)
•            Must be able to participate on the phone and work well under pressure in a fast paced environment
•            Comfortable speaking with stakeholders and facilitating calls

Working in our IT FusionCenter requires a passion for technology, a commitment to continuous learning and vigilance to safeguard assets, both physical and virtual. You'll be at the forefront of technology monitoring, collaborating with highly motivated teams dedicated to analyzing, designing, developing, and deploying solutions to better monitor and fortifying our IT capabilities, reducing the Mean Time to Detect and Mean Time to Recover. Your attention to detail and quick decision making will play a critical role in ensuring the stability, capacity, and resilience of our products. Through collaboration with internal teams and tech experts across our network, you will make a difference to our Brand Partners and Customers.

As a member of our IT Fusion Center, you will join a worldwide group responsible for 24/7 monitoring and Incident Response, serving as the eyes and ears of the IT organization's infrastructure and applications. In your role as a shift analyst, your responsibilities encompass monitoring alerts generated by our Security Information and Event Management (SIEM) system and other monitoring tools, conducting initial investigations and escalating

Technical Analyst-JR /IT Fusion Center Analyst · Tech Providers Inc.

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