Technical Account Manager (m/f/n)

Summary

Job description

In this role, maintaining regular contact with customers and continuously monitoring their health is crucial.

The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship.

The TAM must possess a comprehensive understanding of customers' solutions, providing basic troubleshooting and advisory services. Driving product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.

Keeping on track with ESET's product offerings and spearheading

customer advocacy initiatives are essential responsibilities.

Moreover, if customers demonstrate interest in upgrading to a higher tier of

product or service, or express a desire for early renewal, the TAM refers them to the Sales Department and work together to provide

seamless experience to the customer.

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Manage a portfolio of selected customers, guide customers through onboarding and provide expert advisory services.
• Present the service to the customer and ensure that their expectations align with the service's scope.
• Complete the initial assessment forms with customers.
• Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported
• detections/incidents.
• Organize and lead periodical call with customers.
• Proactively inform customers about new releases, EOL updates, and other relevant information.

REQUIREMENTS

Education:

• preferably Masters degree (completed IT-related education or equivalent qualification)

Experience:

• 3+ years of experience on the similar position

Knowledge:

• Theoretical and practical knowledge in the IT environment
• Understanding of operating systems (Windows, macOS, Linux), network architecture and application software

Language:

• Fluent English (at least B2 level)

Soft skills:

• High analytical skills and structured way of working
• Very good verbal and written communication

Basic wage component (gross): from 2000 EUR

• Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
• The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate.

#LI-LV1 #LI-Hybrid #mid-senior

Benefits

Health & well-being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary location

Additional locations

Time type