Tech Support Supervisor

Company Overview

Herrell & Fisk Capital, Inc is a dynamic server hosting business that prides itself on providing exceptional service and innovative solutions to our clients. We are committed to fostering a supportive and collaborative work environment that encourages growth and excellence.

Job Title

Tech Support Supervisor

Job Location

United States

Job Description

We are seeking a dedicated Customer Service Supervisor to lead our team of Customer Service Representatives. This role involves ensuring that our team is well-trained, efficient, and capable of handling our clients' needs with the utmost professionalism. You will be responsible for overseeing the day-to-day operations of the customer service department, monitoring performance, and implementing strategies to improve quality and service delivery.

Responsibilities

• Lead and supervise a team of Support Technicians.

• Ensure the team is fully trained and knowledgeable about our products and services.

• Monitor team performance and provide feedback for improvement.

• Handle complex customer service issues and escalations.

• Develop and implement customer service policies and procedures.

• Collaborate with other departments to ensure a seamless customer experience.

Qualifications

• Proven experience as a team lead or supervisor in a customer service setting.

• Strong understanding of customer service best practices and industry standards.

• Excellent communication and interpersonal skills.

• Ability to train and motivate team members.

• Problem-solving skills and the ability to handle difficult situations.

Experience

0-5 years of experience in a customer service role, with a preference for those who have experience in a supervisory position.