TC
Teamcenter Support lead
TechDigital Corporation
🇺🇸 United States
On-site
Staff / Principal
4 months ago
- Teamcenter
- CAD
- SAP ERP
- triage
4 months ago
- 10+ Years of Teamcenter Application Support Experience
- /Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
- Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
- Provide end-user support across the global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
- Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
- Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications), ensuring data consistency and interface stability
- Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution
- Support release management, deployments, patches, and minor enhancements, including validation support (SIT/UAT/Production)
- Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes
- Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives
- Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives
Top Skills:
1. Teamcenter Application Support
2. Teamcenter Administration
3. Teamcenter Configuration
Additional Details:
The Teamcenter Support team will work with this person
Teamcenter Support lead · TechDigital Corporation